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Succeed Recruitment Solutions - Privacy Policy

1. GENERAL

1.1 Succeed Recruitment Solutions (“we” “us” “our”) is committed to ensuring your privacy is protected.

We are the data controller and will process your personal data in accordance with the Data Protection Act 1998 as amended or replaced by the General Data Protection Regulation 2016 and any national laws which relate to the processing of personal data (“data protection legislation”).

1.2 This Privacy Policy sets out how we collect, store and use information about you when you use or interact with our website, https://www.succeed-recruitment.com (our website) and where we otherwise obtain or collect information about you.

Please read the following carefully to understand our views and practices regarding Your Data and how we will treat it.
This policy applies to information we collect about:
  • Visitors to our website
  • Candidates
  • Clients
  • Suppliers
We may amend this policy from time to time. Please visit this page if you would like to stay up to date as we will post any changes here.

2. VISITORS TO OUR WEBSITE

2.1 We may collect and process personal data about you in the following circumstances:

2.1.1 when you complete the online contact/registration forms on our website (“Site”) providing us with your name, email address and contact number;

2.1.2 whenever you provide information to us when reporting a problem with our Site, making a complaint, making an enquiry or contacting us for any other reason. If you contact us, we may keep a record of that correspondence;

2.1.3 whenever you disclose your information to us, or we collect information from you in any other way, through our Site.

2.2 We may use your personal data for our legitimate interests in order to:

2.2.1 provide you with information, or services that you requested from us;

2.2.2 respond to an enquiry submitted via our online contact forms;

2.2.3 allow you to participate in interactive features of our Site, when you choose to do so;

2.2.4 ensure that content from our Site is presented in the most effective manner for you and for your device;

2.2.5 improve our Site and services;

2.2.6 process and deal with any complaints or enquiries made by you; and

2.2.7 contact you for marketing purposes where you have signed up for these (see section 6 for further details).

2.3 Use of cookies and similar technologies: we do not use cookies on our website

3. CANDIDATES

3.1 How we collect or obtain information about you:

  • directly from you – you may have applied for a role advertised on our website, emailed us to enquire about a role, or called or texted us asking for further information
  • from third parties – we may have found your CV and contact details on a job board or a social networking site such as LinkedIn. You may have applied for one of our roles through an advertisement on a job board or your details may have been passed to us via our referral scheme

Where you are a Candidate and we have obtained your personal data from a third party, it is our policy to advise you of the source when we first communicate with you.

3.2 Information we may collect from you:

  • Name
  • Address
  • Date of birth
  • Contact information including email address and telephone number
  • Employment history
  • Current job title and remuneration details inc. pension and benefits arrangements
  • Education history, qualifications and skills
  • Demographic information such as postcode, geographical preferences for employment and relevant interests
  • Nationality
  • Visa details and right to work information
  • Passport details
  • Contact details of referees
  • Sensitive personal information disclosed to us, such as health records
  • Your marketing preferences
  • Additional information you chose to tell us

Please note this list is not exhaustive however we collect the minimum amount of information from you, that is commensurate with allowing us to undertake our business and offer you a satisfactory service.

3.3 Sensitive personal information; ‘sensitive personal information’ is information about an individual that reveals their racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic information, biometric information for the purpose of uniquely identifying an individual, information concerning health or information containing a natural person’s sex life or sexual orientation. We do not intentionally collect what is commonly referred to as ‘sensitive personal information’. We request that you not provide us with any sensitive personal data, unless absolutely necessary.

3.4 How we use your information:

As part of our recruitment process, we may use information about you in the following ways:
  • for administrative and business purposes – storing your details on our database (and updating them when necessary) so that we are able to refer to these and contact you in relation to your job search
  • to assess your suitability for potential roles
  • to send your information to our Clients, with your prior consent, in order to submit your CV and application to their vacancies, or to assess your eligibility for their vacancies
  • to advertise our services - we may periodically send promotional emails about new roles or other career opportunities we think you may find interesting, using the email address you provided and where you have consented for such purposes
  • to improve our business and website

4. CLIENTS

4.1 We collect your personal data through the course of our work with you. We will collect details such as name, contact number, email address, position within your organisation and we may also hold additional information that someone in your organisation has chosen to tell us, including interview feedback or records of any meetings or discussions. In certain circumstances, we may also collect and hold bank account details.

4.2 The main reason for using your information is to ensure that the contractual arrangements between us can be properly implemented so that the relationship can run smoothly. This may involve identifying candidates who we feel would be the right fit for you or your organisation, to communicate with you throughout the Recruitment process and any information we collect helps us to provide you with a bespoke service.

4.3 We may share your personal data with candidates and other third parties, necessary for the provision of our Recruitment Services, parties who process data on our behalf including IT support and hosting/storage services, legal and professional advisers, insurers and any other regulatory authority pursuant to a request for information or legal obligation which applies to us.

5. SUPPLIERS

5.1 We collect your personal data through the course of our work with you. We will collect details such as contact names, address, email address, telephone number and bank account details in order to contact you about goods and/or services we have ordered from you, to comply with our contractual obligations and to place further orders.

5.2 We may share your personal data with our employees to manage our relationship with you, parties who process data on our behalf including IT support and hosting/storage services, legal and professional advisers, insurers and any other regulatory authority pursuant to a request for information or legal obligation which applies to us.

5.3 We will keep your personal data for as long as we require your goods and/or services subject to a maximum of six years from the date of our last contact with you.

6. MARKETING

6.1 We may use your personal data to provide you with details about our services, career opportunities or events and business updates which we think may be of interest.

6.2 You have the right to opt-out of receiving the information detailed in section 6.1 at any time. To opt-out of receiving such information you can:

6.2.1 click the unsubscribe button contained in any such communication received; or

6.2.2 email us at info@succeed-recruitment.com providing us with your name and contact details.

7. LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA

7.1 In accordance with data protection legislation we are required to notify you of the legal basis upon which we process your personal data. We process your personal data for the following reasons:

7.1.1 for performance of a contract we enter into with you and or/a third party;

7.1.2 where necessary for compliance with a legal obligation we are subject to; and

7.1.3 for our legitimate interests (as described within this policy).

7.2 We will also process your personal data where we have obtained your explicit consent.

8. DISCLOSURE OF YOUR DATA TO THIRD PARTIES

8.1 In addition to the third parties mentioned previously in this policy, we may disclose your personal data to third parties for the following legitimate business purposes:

8.1.1 staff members in order to facilitate the provision of services to you;

8.1.2 IT software providers that host our website and store data on our behalf; and

8.1.3 to a prospective buyer of some or all of our business or assets, in which case personal data including Your Data will also be one of the transferred assets.

8.2 We may disclose your personal data to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our agreements; or to protect our rights, property, or safety of our customers, or others.

8.3 We will not sell or distribute your personal data to other organisations without your approval.

9. TRANSFERS OF YOUR INFORMATION OUTSIDE THE EUROPEAN ECONOMIC AREA (EEA)

In certain circumstances and in the course of the provision of our Recruitment Services, we may transfer your information outside of the European Economic Area (EEA) This may be to Clients or to third parties who provide us with support services. Where we do so, we will ensure appropriate safeguards are in place, including, for example, that the third parties we use who transfer your information outside the European Economic Area have self-certified themselves as compliant with the EU-U.S. Privacy Shield.

10. HOW LONG WE RETAIN YOUR INFORMATION

It is our policy to only store your personal data for as long as is reasonably necessary for us to comply with our legal obligations and for our legitimate business interests. Please see our Data Retention Policy below for further details.

If however, you believe that we should delete your personal data, please inform us in writing of your reasons. Please see Section 12 'Your Rights in Relation to your Information' below.

11. DATA SECURITY

11.1 Information you provide to us is stored on secure servers. We have implemented appropriate physical, technical and organisational measures designed to secure your information against accidental loss and unauthorised access, use, alteration or disclosure. In addition, we limit access to personal data to those employees, contractors and other third parties that have a legitimate business need for such access.

11.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted to our Site; any transmission is at your own risk.

11.3 In the unlikely event that our systems are compromised, leading to a potential loss of confidentiality, we will report this to you via email with 72 hours of becoming aware of the breach.

12. YOUR RIGHTS IN RELATION TO YOUR INFORMATION

12.1 It is important that the personal data we hold about you is accurate and current. Please keep us informed if the personal data we hold about you changes.

12.2 Data protection legislation gives you certain rights in relation to your personal data. You have the right to object to the processing of your personal data in certain circumstances and to withdraw your consent to the processing of your personal data where this has been provided.

12.3 You can also ask us to undertake the following:

12.3.1 update or amend your personal data if you feel this is inaccurate;

12.3.2 remove your personal data from our database entirely;

12.3.3 send you copies of your personal data in a commonly used format and transfer your information to another entity where you have supplied this to us, and we process this electronically with your consent or where necessary for the performance of a contract;

12.3.4 restrict the use of your personal data; and

12.3.5 provide you with access to information held about you and for this to be provided in an intelligible form.

12.4 We may request specific information from you to help us confirm your identity. Data protection legislation may allow or require us to refuse to provide you with access to some or all the personal data that we hold about you or to comply with any requests made in accordance with your rights referred to above. If we cannot provide you with access to your personal data, or process any other request we receive, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

12.5 Please send any requests relating to the above to our Privacy Officer, Rachel Wigley, at Succeed Recruitment Solutions, Cheshire Suite, 40 Princess St, Manchester, M1 6DE, or by email to rachelw@succeed-recruitment.com, specifying your name and the action you would like us to undertake. Please note that in relation to requests to access personal data, we reserve the right to charge a reasonable fee to comply with your request.

12.6 Should you exercise your right to request that we erase data or cease any processing activity, we may retain a record of this request and the action taken in order to both evidence our compliance, and to take steps to minimise the prospect of any data being processed in the future should it be received again from a third-party source.

13. RIGHT TO WITHDRAW CONSENT

Where you have provided your consent to the collection, processing and transfer of your personal data, you may withdraw that consent at any time. This will not affect the lawfulness of data processing based on consent before it is withdrawn. However, please note that we may continue to retain, or otherwise use your personal information thereafter, where we have a legitimate interest or a legal or contractual obligation to do so. Our processing in that respect will be limited to what is necessary in furtherance of those interests or obligations.

14. CHANGES TO OUR PRIVACY POLICY

We reserve the right to update this privacy policy at any time, and any changes we make to our privacy policy will be posted on this page. We will notify you if there are any changes to this policy that materially affect how we collect, store or process your personal data. If we would like to use your previously collected personal data for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose. We may process your personal data without your knowledge or consent where required by applicable law or regulation.

15. OUR DETAILS

The data controller in respect of our website is Succeed Recruitment Solutions Ltd. (company registration number: 08128704) of 74 St. Georges Road, Bolton, England, BL1 2DD. You can contact the data controller by writing to Succeed Recruitment Solutions Ltd, Cheshire Suite, 40 Princess St, Manchester M1 6DE or sending an email to info@succeed-recruitment.com.

If you have any questions, comments or requests regarding this policy or how we use your personal data please contact our Privacy Officer, Rachel Wigley, at Succeed Recruitment Solutions Ltd, Cheshire Suite, 40 Princess St, Manchester M1 6DE or email rachelw@succeed-recruitment.com.

This is in addition to your right to contact the Information Commissioners Office if you are unsatisfied with our response to any issues you raise at https://ico.org.uk/global/contact-us/

Succeed Recruitment Solutions - Data Retention Policy

1. PURPOSE

The purpose of this Policy is to ensure that necessary records and documents of Succeed Recruitment Solutions (“we” “us” “our”) are adequately protected and maintained and to ensure that records that are no longer needed by us or are of no value are discarded at the proper time. This Policy is also for the purpose of aiding our employees in understanding their obligations in retaining electronic documents – including email, Web files, text files, sound and video files, PDF documents, and all Microsoft Office or other formatted files.

2. POLICY

This Policy represents our policy regarding the retention and disposal of records and the retention and disposal of electronic documents.

3. ADMINISTRATION

Attached as Appendix A is a Record Retention Schedule that is approved as the initial maintenance, retention and disposal schedule for our physical records and the retention and disposal of electronic documents. We will make modifications to the Record Retention Schedule from time to time to ensure that it follows National legislation and includes the appropriate document and record categories; monitor legislation affecting record retention; annually review the record retention and disposal program; and monitor compliance with this Policy.

In addition, any retained information can only be used for the purpose for which it is stored. This is compliant with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679)

4. Suspension of Record Disposal in Event of Legal Proceedings or Claims

There are certain occasions when information needs to be preserved beyond any limits set out in the Policy. The Policy must be suspended relating to a specific customer or document and the information retained beyond the period specified in our Data Retention Schedule in the following circumstances:

  • Legal proceedings or a regulatory or similar investigation or obligation to produce information are known to be likely, threatened or actual.
  • A crime is suspected or detected.
  • Information is relevant to a company in liquidation or receivership, where a debt is due to us.
  • Information is considered by the owning unit to be of potential historical importance and this has been confirmed by the Privacy Officer.

In the case of possible or actual legal proceedings, investigations or crimes occurring, the type of information that needs to be retained relates to any that will help or harm us or the other side’s case or liability or amount involved.

If there is any doubt over whether legal proceedings, an investigation or a crime could occur, or what information is relevant or material in these circumstances, the Privacy Officer should be contacted and legal advice sought.

The Privacy Officer shall take such steps as is necessary to promptly inform all staff of any suspension in the further disposal of documents.

5. Security of personal information

We will store all personal information on secure (password- and firewall-protected) servers.

It should be acknowledged that the transmission of information over the internet is inherently insecure, and that we cannot guarantee the security of data sent over the internet. If you suspect any misuse or loss of or unauthorised access to your personal information please let us know immediately.

6. Amendments

We may update this policy from time to time by publishing a new version. This page should be checked occasionally to ensure that the policy remains relevant.

7. Applicability

This Policy applies to all physical records generated during our operation, including both original documents and reproductions. It also applies to the electronic documents described above.

APPENDIX A RECORD RETENTION SCHEDULE

The Record Retention Schedule is organised as follows:

SECTION TOPIC

  1. Accounting and Finance
  2. Contracts
  3. Corporate Records
  4. Correspondence and Internal Memoranda
  5. Personal Information
  6. Electronic Records
  7. Insurance Records
  8. Legal
  9. Miscellaneous
  10. Personnel Records
  11. Tax Records

1. ACCOUNTING AND FINANCE

Record Type and then Retention Period

  • Annual Audit Reports and Financial Statements: Permanent
  • Annual Audit Records, including work papers and other documents that relate to the audit: 7 years after completion of audit
  • Annual Plans and Budgets: 7 years
  • Bank Statements and Cancelled Cheques: 7 years
  • Employee Expense Reports: 7 years
  • Interim Financial Statements: 7 years

2. CONTRACTS

Record Type and then Retention Period

  • Contracts and Related Correspondence (including any proposal that resulted in the contract and all other supportive documentation): 7 years after expiration or termination

3. CORPORATE RECORDS

Record Type and then Retention Period

  • Corporate Records (minutes, signed minutes of the Board and all committees, record of incorporation, articles of incorporation, annual corporate reports): Permanent
  • Licenses and Permits: Permanent

4. CORRESPONDENCE AND INTERNAL MEMORANDA

General Principle: Most correspondence and internal memoranda should be retained for the same period as the document to which they pertain or support. For instance, a letter pertaining to a particular contract would be retained as long as the contract (7 years after expiration). It is recommended that records that support a particular project be kept with the project and take on the retention time of that particular project file.

Correspondence or memoranda that do not pertain to documents having a prescribed retention period should generally be discarded sooner. These may be divided into two general categories:

1. Those pertaining to routine matters and having no significant, lasting consequences should be discarded within five years. Some examples include:

  • Routine letters and notes that require no acknowledgment or follow up, such as notes of appreciation, congratulations, letters of transmittal, and plans for meetings.
  • Letters of general inquiry and replies that complete a cycle of correspondence.
  • Letters or complaints requesting specific action that have no further value after changes are made or action taken (such as name or address change).
  • Other letters of inconsequential subject matter or that definitely close correspondence to which no further reference will be necessary.
  • Chronological correspondence files.

2. Those pertaining to non-routine matters or having significant lasting consequences should generally be retained permanently.

5. RETAINING PERSONAL INFORMATION

1. This Section sets out our data retention policies and procedures, which are designed to help ensure compliance with legal obligations in relation to the retention and deletion of personal information.

2. Personal information that is processed by us for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. We will delete your personal data from our systems if we have not had any meaningful contact with you (or, where appropriate, the company you are working for or with) for two years (or for such longer period as we believe in good faith that the law or relevant regulators require us to preserve your data, or for legitimate business reasons). After this period, it is likely your data will no longer be relevant for the purposes for which it was collected.

Where we refer to “meaningful contact” we mean, for example, communication with us (either written or verbal), or where you have actively engaged with our online services. If you are a Candidate, we will consider there to be meaningful contact if you submit your updated CV onto our website or if you communicate with us about potential roles, either by written or verbal communication.

Without prejudice to point 2 (above) we will usually delete personal data falling within the categories set out below at the date/time set out below:

Record Type and then Retention Period

  • Information provided when registering with our website (including email address): 2 years
  • Information provided for subscribing to email notifications and/or newsletters (including a name and email address): Indefinitely or until the client chooses to ‘unsubscribe’
  • Information relating to any subscriptions made (including name, address, telephone number, email address and sector sought): 2 years or until consent is withdrawn
  • Information posted to our website for publication on the internet: 5 years after post
  • Any other personal information chosen to be sent: 2 years following contact

Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data:

  • to the extent that we are required to do so by law;
  • if we believe that the documents may be relevant to any ongoing or prospective legal proceedings;
  • and to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
  • if explicit consent is given by the data subject.

6. ELECTRONIC DOCUMENTS

1. Email: Not all email needs to be retained, depending on the subject matter.

  • All email—from internal or external sources – is to be deleted after 12 months.
  • Staff will strive to keep all but an insignificant minority of their email related to business issues.
  • We will archive email for 90 days after the staff has deleted it, after which time the email will be permanently deleted.
  • Staff will take care not to send confidential/proprietary information held by us to outside sources
  • Any email staff deems vital to the performance of their job should be copied to the relevant client or candidate record in Chameleoni (our CRM system).

2. Electronic Documents: including Office 365 and PDF files, retention also depends on the subject matter.

We do not automatically delete electronic files beyond the dates specified in this Policy. It is the responsibility of all staff to adhere to the guidelines specified in this policy.

In certain cases a document will be maintained in both paper and electronic form. In such cases the official document will be the electronic document.

7. INSURANCE RECORDS

Record Type and then Retention Period

  • Certificates Issued to The Company Permanent
  • Claims Files (including correspondence, medical records, etc.) Permanent
  • Insurance Policies (including expired policies) Permanent

8. LEGAL FILES AND PAPERS

Record Type and then Retention Period

  • Legal Memoranda and Opinions (including all subject matter files): 7 years after close of matter
  • Litigation Files: 1 year after expiration of appeals or time for filing appeals
  • Court Orders: Permanent

9. MISCELLANEOUS

Record Type and then Retention Period

  • Material of Historical Value (including pictures, publications): Permanent
  • Policy and Procedures Manuals – Original: Current version with revision history
  • Annual Reports: Permanent

10. PERSONNEL RECORDS

Record Type and then Retention Period

  • Employee Personnel Records (including individual attendance records, application forms, job or status change records, performance evaluations, termination papers, withholding information, garnishments, test results, training and qualification records): 6 years after separation
  • Employment Contracts – Individual: 6 years after separation
  • Employment Records Correspondence with Employment Agencies and Advertisements for
  • Job Openings: 3 years from date of hiring decision

11. TAX RECORDS

General Principle: We must keep books of account or records as are sufficient to establish amount of gross income, deductions, credits, or other matters required to be shown in any such return.

These documents and records shall be kept for as long as the contents thereof may become material in the administration of state, and local income, franchise, and property tax laws.

Record Type and then Retention Period

  • Tax-Exemption Documents and Related Correspondence: Permanent
  • Tax Bills, Receipts, Statements: 7 years
  • Tax Returns: Permanent
  • Sales/Use Tax Records: 7 years
  • Annual Information Returns: Permanent
Succeed Recruitment Solutions - Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following Terms and Conditions of Use, which together with our Privacy Policy govern Succeed Recruitment's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term “Succeed Recruitment” or “us” “we” refers to the owner of the website whose registered office is: 74 St. Georges Road, Bolton, England, BL1 2DD.

Our company registration number is: 08128704 and our VAT registration number is: 144962102. Our trading address is: Cheshire Suite, 40 Princess St, Manchester, M1 6DE.

Our contact number is: 0161 408 0357 and our general email address is: info@succeed-recruitment.com.

Please read the following carefully. The term “you” refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Our Philosophy


We’re professional. We listen. We believe that nothing is impossible and we’ll do our utmost to find the solution you’re looking for. We work with honesty and integrity and have a singular aim for both clients and candidates - Success!