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Multilingual Reservations Consultant
Our client is a global leader in the highest quality lifestyle and travel concierge services and are passionate about providing an exceptional level of service. With offices based Worldwide, they are growing fast and are now seeking a number of motivated and resourceful Overnight Customer Care Representatives to join their Ultra High Net Worth Lifestyle Team (UHNW Team).
Based in London, the successful candidates will be responsible for the request management of our client's UHNW and high profile members. The primary focus is developing and nurturing a strong relationship of trust and rapport to best understand their lifestyle needs and challenges in order to provide them with the very best support. Requests from clients can vary from luxury personal shopping and gift suggestions to sourcing sought after “sold out” tickets to events, booking high end restaurants and party or event planning.
Fluency in Arabic & French and English is essential for this role, along with proven ability to deliver an exceptional level of customer service and a willingness to work a shift pattern from 8pm - 8am, including weekends. In return, our client can offer a generous basic salary of up to £35,000 DOE plus bonus, excellent benefits and travel industry incentives, so if this role is of interest to you, please contact us today for a confidential chat, or apply online.
Role of Overnight Customer Care Representative - Arabic & French speaking:
- Having an in-depth understanding of your members’ lifestyle needs, interests and requirements
- Establish clear, detailed and thorough briefs from members
- Researching the best options to meet and exceed the lifestyle requirements of the member
- Always go above and beyond on your members’ requests
- Proactively offering tailored lifestyle suggestions to your members to maximise the value they get from the service
- Acting as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the member
- Ensure members’ expectations are managed within the agreed deadlines
- Always act in the best interest of your members, ensuring their needs are met
- Ensure quality information is held on members’ profiles including their personal preferences
- Work with the member satisfaction ambassador to resolve and own all customer complaints relating to your members
Skills required for the role:
- Proven ability to deliver high levels of customer service
- Fluent in Arabic & French and English - essential
- Excellent written and verbal communication skills.
- A passion for customer service is a must
- A fantastic talent for delighting customers who expect the finest service
- Excellent time management skills with the ability to multi-task
- Embraces a complex, busy and dynamic work environment
- Supplier management and negotiation skills
- Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)
If you’re interested in learning more about this Overnight Customer Care Representative - Arabic & French speaking role, please contact Succeed Recruitment Solutions or press the apply online button now!
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