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Travel Jobs - Support Coordinator- Apply now
It Help Desk Consultant
We have a fantastic opportunity to join a market leading Travel Technology company based in Altrincham as a Support Coordinator. Reporting to the Support and Implementation Manager, the successful candidate will be responsible for troubleshooting and supporting incoming issues with our client’s products, in an attempt to keep the number of incoming issues as low as possible.
Previous experience within a similar role is required, preferably with a web based system, along with experience with SQL. In return, our client can offer a competitive salary of up to £24k plus excellent company benefits including twice yearly company bonus, so this role is of interest to you please contact us today for a confidential chat, or apply online.
Role of Support Coordinator:
- Provide telephone and email support to our client’s in-house developed Corporate booking tool
- Eliciting relevant information from the customer to be able to solve or reproduce the customer problem.
- Troubleshoot and fix problems, and logging 'repeating' issues with development.
- Raise development logs for issues confirmed as bugs, detailing steps to recreate the problem
- Give timely responses to customer queries and manage logs that have been passed to other teams.
- Regularly testing and replicating bugs and looking for ways to reduce log intake.
- Working with third party suppliers to solve customer issues that may lie in between systems.
Skills required for the role:
- Proven experience working in a technical support role, preferably with a web system
- Exposure to Windows and Windows based desktop applications
- Experience with different web browsers
- Experience with SQL
- Exposure to Linux beneficia
- Knowledge of the Travel Industry would be desirable, in particular Corporate Travel industry
- Experience with a GDS system (e.g. Sabre, Galileo, Amadeus) a large advantage
If you’re interested in learning more about this Support Coordinator role, please contact Succeed Recruitment Solutions or press the apply online button now
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