Travel, Call Centre and Multilingual Recruitment Specialists in the UK
Home-based Business Travel Consultant - UK Wide
Contract length: Permanent
Working hours: Full time
Maximum salary: Up to £35,000
Additional benefits: plus bonus & excellent benefits
Keywords: home-based business travel consultant, BTC, business travel, travel jobs, home-based
Introduction: Our client is an award-winning provider of travel management solutions, with a dedicated in-house team of out of hours Business Travel Consultants and a global presence with offices in the UK, Canada, Africa and across Europe.
Meta Title: Home-based Business Travel Consultant
Meta Description: Join an award winning TMC as a Home-based BTC!
Description:
They're now looking to expand this team and are keen to speak to experienced Business Travel Consultants, looking for an opportunity to work from home. The role operates on a 4 on, 4 off rota basis, Monday - Sunday and involves a mix of day time and overnight shifts, so will suit those looking for variety in their working week and who'll enjoy having 4 days off following every 4 days worked!
Our client can offer a competitive salary of up to £35k plus bonus and excellent industry benefits, so if you’re interested in finding out more about these Business Travel Consultant roles, please apply online today.
Role of Home-based Business Travel Consultant:
- Handling live customer travel issues outside of standard office hours to support their travel needs
- Providing a professional consultancy service for all clients, anticipating their needs and offering a
- range of value-added solutions to exceed their expectations
- Maintaining an awareness of budgets and SLAs and advising best value carriers etc. accordingly
- Regularly checking and actioning airline queue messages and monitor existing bookings on hold
- Handling amendments, cancellations and schedule changes
- Quickly and effectively solving issues relating to travel disruption, flight cancellations, emergencies etc.
- Keep up to date with changes within the travel sector e.g. Crisis, industrial action
- Continually keeping fully abreast of airline contracts, routings and services
- Maintaining an outstanding level of customer service
- Achieving and maintaining targets whilst working efficiently
Skills required for the role:
- Native GDS experience & experience in business or leisure travel reservations - essential
- Excellent fares knowledge including post ticketing changes and cancellations
- High level of written and verbal communication skills who can deal with clients over the phone, emails and what’s apps
- Ability to work independently
- Resolution-focused - taking ownership of problems
- Ability to multitask and adapt to an ever-changing environment
- Willingness to work a varied 24/7 shift pattern
If you’re interested in learning more about these Home-based Business Travel Consultant roles, press the apply online button now!
Sector: Business Travel,Homeworking
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