Travel, Call Centre and Multilingual Recruitment Specialists in the UK
Fares & Ticketing Consultant - Birmingham / Home-based
Contract length: Permanent
Working hours: Full time
Maximum salary: Up to £21,000
Additional benefits: plus excellent benefits
Keywords: fares, ticketing consultant, business travel, ticketing
Introduction: Calling all GDS-proficient Travel industry professionals! We’re looking for Ticketers or Travel Consultants with strong fares and ticketing knowledge for a brand new Fares & Ticketing Consultant role with a well-known Tour Operator.
Meta Title: Fares & Ticketing Consultant Birmingham
Meta Description: We’re looking for Ticketers or Travel Consultants with strong fares and ticketing knowledge for a brand new Fares & Ticketing Consultant role with a well-known Tour Operator
Description:
The role involves handling a variety of ticketing related queries, including issuing and re-issuing tickets, monitoring queues and fuel, tax and fare increases, actioning schedule changes and processing refunds. The successful candidate will be a highly organised and customer-focused travel professional with excellent GDS knowledge and a good understanding of fares and ticketing processes as well as a keen eye for detail. In return, our client is offering a competitive salary plus excellent benefits so if you’re interested in finding out more about this Fares & Ticketing Consultant role, please contact us today for a confidential chat or apply online.
*Please note – this role this role can be based in our client's Birmingham office, or from home
Role of Fares & Ticketing Consultant:
- Ensure that all queues are kept up to date including schedule changes, general, web, native and re-issues
- Ensure that tickets are issued and re-issues completed within deadlines
- Monitor fuel, tax and fare increases and ensure that agents and clients are notified and deadlines are met
- Assist with the BSP Ticket Audit
- Monitor schedule changes and ensure that agents and customers are advised of scheduled changes and then action changes
- Advise the crisis team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed
- Assist with airline refund and ensure they are processed within set guidelines
- Investigate any ADM’s received and ensure that if required they are disputed with the airlines
- Assist the reservations team with any fare queries if required and liaise with scripting company
- Assist with releasing fares into Galileo/Worldspan
- Deal with fare queries from online partners and ensure that fares are released correctly into GDS
- Out of hours support when required
Skills required for the role:
- Previous, recent travel industry experience
- Strong fares and ticketing knowledge
- GDS proficiency (Amadeus, Galileo or Worldspan)
- Highly organised with a keen eye for detail
- Good communication skills
If you’re interested in learning more about this Fares & Ticketing Consultant role, please contact us for a confidential chat or press the apply online button now!
Sector: Homeworking,Tour Operations
Locations: Home-based,Chester,Derbyshire,Greater Manchester,Manchester,Merseyside,Liverpool,Tyne and Wear,Newcastle-upon-Tyne,Warwickshire,West Midlands,Birmingham,Coventry,West Yorkshire,Bradford,Worcestershire,Redditch,Worcester,Glasgow