Travel, Call Centre and Multilingual Recruitment Specialists in the UK
Luxury Travel Operations Support Executive - Greater Manchester / Hybrid
Contract length: Permanent
Working hours: Full time
Maximum salary: Highly Competitive salary
Additional benefits: plus excellent benefits
Keywords: Luxury travel operations support executive, luxury travel, luxury, operations, operations executive
Introduction: Our client is a fast growing and ambitious luxury travel organisation, who are now looking for an experienced Operations Support Executive to join them. This is a pivotal role at the heart of their Operations team and the successful candidate will take ownership of the operational administration that underpins every departure — from preparing detailed passenger manifests and managing sensitive guest information, to acting as the dedicated link between their Reservations team and hotel partners worldwide.
Meta Title: Luxury Travel Operations Support Executive Greater Manchester
Meta Description: We're looking for an experienced Operations Support Executive to join a luxury travel client in Greater Manchester!
Description:
This is far more than an administrative position. As the business implements its new CRM system, you will become the champion for its rollout within Operations: shaping requirements, testing functionality, ensuring data quality, and training colleagues so the system delivers real efficiency for the department. For the right candidate, this role offers a clear path from operational support into systems and process leadership, with the opportunity to define how a growing luxury travel business runs its operations.
This is an exceptional opportunity to join a luxury travel company at an exciting time of growth and on offer is a highly competitive starting salary, rising as the role develops, plus excellent benefits.
If this role is of interest to you, please apply online.
Role of Luxury Travel Operations Support Executive:
- Prepare accurate, detailed passenger manifests, ensuring documentation is complete and delivered to agreed deadlines.
- Act as the primary point of contact between the Reservations team and hotel partners for pre- and post-tour additional night requests.
- Check rates and availability with hotels, negotiate where appropriate, and turn around requests quickly to reduce the administrative load on the wider Operations team.
- Benchmark hotel rates against contracted and market rates to support negotiations and ensure value for money.
- Build and maintain a central database of hotel and supplier contacts, contracted rates and booking terms.
- Maintain operational trackers and produce regular reporting for the department — e.g. booking status, additional-night requests, outstanding passenger information and supplier response times.
- Create and maintain standard operating procedures, templates and a departmental knowledge base to streamline recurring tasks and support consistency across the team.
- Act as the Operations department's champion and super-user for the implementation of the company's new CRM/CRS system.
- Support data cleansing and migration, ensuring passenger, supplier and booking data transfers accurately into the new system.
- Participate in user-acceptance testing, log and track issues, and verify fixes ahead of go-live.
- Develop training materials and train Operations colleagues on the new system, embedding best practice and driving adoption across the department.
Skills required for the role:
- Proven experience in operations administration or support within travel, hospitality or a related sector.
- Exceptional accuracy and attention to detail, with a strong quality-assurance mindset — comfortable owning data where errors have real consequences.
- Experience liaising with hotels or suppliers, including checking rates and availability and resolving queries.
- Strong working knowledge of Excel and/or Google Sheets (formulas, pivot tables, data checking and reporting).
- Experience with CRM and/or CMS platforms, and confidence learning new systems quickly.
- Excellent written and verbal communication, with the ability to coordinate across internal teams and external partners.
- Well organised, able to manage competing deadlines independently, and calm under the time pressures of live tour operation.
- Discretion and professionalism in handling sensitive personal data.
If you’re interested in learning more about this Luxury Travel Operations Support Executive opportunity, please press the apply online button now!
Locations: Greater Manchester,Manchester