Contact Centre Consultant - Greater Manchester

Unfortunately, this role is no longer available.
Please contact us to discuss similar opportunities or to register your details for future roles.

Salary and benefits

£18,000 to £19,000 plus shift allowance, bonus & excellent benefits

Contract length

Permanent, Full time

Locations

Greater Manchester

We're looking for a number of Contact Centre Consultants to join our client, an award-winning, household name, based in their Greater Manchester Call Centre. Handling inbound customer queries, the successful candidates will be responsible for building rapport with customers by providing a high level of customer service, whilst resolving any queries or issues as efficiently as possible.

Previous experience gained in a telephone based, customer service focused role is essential for the position, along with a pro-active approach and the ability to work with autonomy. In return, our client can offer a basic salary of £18-19k, plus shift allowance, bonus & excellent benefits. If this role is of interest to you, please contact up today for a confidential chat or apply online.

Role of Contact Centre Consultant:

• Handle inbound customer enquires via phone, displaying empathy and active listening skills
• Following up with agreed outcome/proceedure via email
• Deliver a high level of customer service that exceeds the customers' expectations, whilst resolving customers' issues quickly and efficiently
• Work to company set KPIs, highlighting any necessary areas requiring additional support or training

Skills required for the role:

• Minimum of two years experience in a customer service, telephone based role
• Ability to quickly build rapport with customers, using empathy and active listening
• Excellent communication skills, both written and verbal
• Good IT skills
• Ability to work under pressure and prioritise tasks
• Attention to detail
• Flexible with regard to working hours

If you’re interested in learning more about this Contact Centre Consultant role, please contact us for a confidential chat or press the apply online button now!