Contact Centre Consultant - Greater ManchesterUnfortunately, this role is no longer available.
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- Salary and benefits
- £18,000 to £19,000 plus shift allowance, bonus & excellent benefits
- Contract length
- Permanent, Full time
We're looking for a number of Contact Centre Consultants to join our client, an award-winning, household name, based in their Greater Manchester Call Centre. Handling inbound customer queries, the successful candidates will be responsible for building rapport with customers by providing a high level of customer service, whilst resolving any queries or issues as efficiently as possible.
Previous experience gained in a telephone based, customer service focused role is essential for the position, along with a pro-active approach and the ability to work with autonomy. In return, our client can offer a basic salary of £18-19k, plus shift allowance, bonus & excellent benefits. If this role is of interest to you, please contact up today for a confidential chat or apply online.
Role of Contact Centre Consultant:
- Handle inbound customer enquires via phone, displaying empathy and active listening skills
- Following up with agreed outcome/proceedure via email
- Deliver a high level of customer service that exceeds the customers' expectations, whilst resolving customers' issues quickly and efficiently
- Work to company set KPIs, highlighting any necessary areas requiring additional support or training
Skills required for the role:
- Minimum of two years experience in a customer service, telephone based role
- Ability to quickly build rapport with customers, using empathy and active listening
- Excellent communication skills, both written and verbal
- Good IT skills
- Ability to work under pressure and prioritise tasks
- Attention to detail
- Flexible with regard to working hours
If you’re interested in learning more about this Contact Centre Consultant role, please contact us for a confidential chat or press the apply online button now!
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