Travel, Call Centre and Multilingual Recruitment Specialists in the UK
Cruise Support Executive - Homework UK Wide
Contract length: Permanent
Working hours: Full time
Maximum salary: £23,000
Additional benefits: plus incentives and excellent benefits
Keywords: cruise customer service consultant, cruise jobs, customer service jobs, cruise support executive, homework, homebased, work from home
Introduction: We have a fantastic opportunity for passionate, customer-focused and highly organised travel industry professionals to be part of our award-winning client’s Cruise Support team. Joining as a Cruise Support Executive, your core objective is to provide daily support to our client's customers, assisting them with both pre and post-booking queries, and completing other administrative tasks related to their bookings.
Meta Title: Cruise Support Executive Homework UK Wide
Meta Description: A fantastic opportunity for passionate, customer-focused and highly organised travel industry professionals
Description:
Previous customer service gained within the cruise or travel sector is essential for this position, along with excellent communication skills and attention to detail. In return, our client can offer a competitive salary of £23k, incentive scheme and excellent travel industry benefits. If this role is of interest to you, please contact us today for a confidential chat, or apply online.
Role of Cruise Support Executive:
- Answer and process queries from customers for our client's brand, via phone, email, social media, web chat and any other channel used in the future
- Drive booking conversion through servicing pre-booking queries in a timely manner
- Liaise with customers for post-booking questions, assistance & customer service issues
- Delivering the highest standards of service every time
- Process and action where relevant, incoming emails from external suppliers
- Ensure bookings with overdue balances are chased and cancelled prior to any charges
- Ensure bookings are loaded correctly across internal booking systems and the cruise lines
Skills required for the role:
- Excellent Travel and/or Cruise industry knowledge - essential
- Service orientated and customer focused
- Excellent problem resolution skills
- Positive attitude
- Organised, self-motivated and proactive
- Excellent attention to detail
- Confident people person, with excellent communication skills
- Willingness to work on a flexible rota, to include some Saturdays and Sundays
If you’re interested in learning more about this Cruise Support Executive role, please press the apply online button now!
Sector: Cruise,Homeworking,Leisure Travel
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