Travel Customer Service Supervisor - Worcestershire
Unfortunately, this role is no longer available.Please contact us to discuss similar opportunities or to register your details for future roles.
- Salary and benefits
- Competitive salary plus excellent benefits
- Contract length
- Permanent, Full time
- Locations
Are you a customer focused travel industry professional with supervisory experience? If so, we'd love to hear from you as we recruit for a brand new role with an expanding travel organisation based in Worcestershire. Offering a UK support contact centre to our client's client and their customers, the role will involve supervising (and training) a small team and will focus on offering a central point of contact for agents to assist them with back office questions and queries, existing reservations/amendments, PTR / ATOL queries and travel restrictions.
This role is ideal for those with a passion for travel, exceptional customer service skills, the ability to lead by example and who have an understanding of basic travel regulations.
In return, our client can offer a competitive salary plus benefits, including regular familiarisation trips. If this role is of interest to you, please contact us today for a confidential chat, or apply online.
Role of Travel Customer Service Supervisor:
- Handle inbound and outbound calls with our client’s client's agents.
- Deal with all enquiries in a professional manner and within agreed SLAs
- Work with the rest of the customer service team to ensure queries and enquiries are handled efficiently and quickly.
- Support the agents with administrative tasks and any questions around the system they may pose.
- Support agents with system queries and issues aiming for a swift and efficient resolve.
- Keep up to date with the latest travel restrictions and Package Travel Regulations and requirements to support the agents if asked for help
- Provide on the call training if required to agents to assist navigation around their systems.
- Follow the customer complaints process, ensuring Team Leaders are advised.
- Carry out team reviews/appraisals
Skills required for the role:
- Supervisory or management experience gained within a travel agency/tour ops environment
- Excellent communication skills and a high level of professionalism
- Ability to lead by example
- Strong problem-solving capabilities
- Excellent organisation and time management skills
If you’re interested in learning more about this Travel Customer Service Supervisor role, please contact us today for a confidential chat or press the apply online button now!
Reference: SR/0266
Call: 0161 408 0357 / 0358
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