Retention Executive - Reddtich

Salary and benefits: £26,500 plus £30k OTE & excellent travel industry benefits
Contract length: Permanent, Full time
Locations: Worcestershire, Redditch

Our client, a leading and well-established travel organisation, is looking to recruit an ambitious and customer-focused Retention Executive to join their growing team. This is an exciting opportunity for someone who enjoys building relationships, engaging with customers, and helping people plan their next holiday. If you have experience in outbound sales, customer retention or telesales—and a passion for delivering outstanding customer service—this could be the ideal next step in your career!

As a Retention Executive, you'll be responsible for reconnecting with customers who haven't booked recently, using outbound calls and email campaigns to re-engage their interest and encourage future holiday bookings.

You'll take the time to understand each customer's travel preferences, identify future holiday plans, and provide tailored travel solutions, all while delivering an exceptional customer experience. We're looking for someone who is confident on the phone, enjoys speaking with customers, and is motivated by achieving results.

On offer is a salary of £26.5k plus OTE circa £30k and excellent industry benefits. The is a fully office-based role – Mon – Fri 9am – 5.30pm.

If you're looking for your next opportunity within a thriving travel business and enjoy building lasting customer relationships, we'd love to hear from you! Please apply online today.

Role of Retention Executive:

Proactively contact inactive customers through outbound warm and cold calls, as well as email campaigns.
Re-engage customers by promoting exciting travel offers, destinations and holiday packages.
Build rapport and identify customers' travel preferences, budgets and future booking plans.
Gather valuable market intelligence by understanding why customers may have booked elsewhere, helping to improve future customer experience.
Maintain accurate customer records and activity within the CRM system.
Deliver a professional, friendly and customer-focused service at every stage of the customer journey.
Achieve and exceed individual KPIs and performance targets.
Support colleagues and contribute to wider business objectives when required.

Skills required for the role:

Previous experience in outbound sales, telesales, customer retention or customer re-engagement.
Experience within the travel or hospitality sector would be advantageous but is not essential.
Excellent communication and relationship-building skills.
Confidence handling objections and converting conversations into future sales opportunities.
A target-driven, self-motivated approach with a desire to succeed.
Experience using CRM systems and Microsoft Office.
Strong attention to detail and good administrative skills.
A team-oriented attitude with a flexible approach to work.

If you’re interested in learning more about this Retention Executive role, please press the apply online button now!

Apply online now for Retention Executive - Reddtich

Reference: SR/1099

Call: 0161 408 0357 / 0358

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I took a 7 year hiatus from the Travel industry to develop my skills in a completely different role. Unfortunately, that came to an abrupt end through to insolvency and it knocked me sideways as I was climbing the career ladder.

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Rob C

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Phillipa G

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Haben G

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Kathryn A

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Matthew C

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Colin C

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Molly G

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Vitalina D

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I was particularly impressed with the fact that when I deemed a role unsuitable, I was supported and not pushed down a wrong path. Ethical recruitment right there!

Thanks again! 5 stars! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Ben A

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Joby J

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Mollie W

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Mark O

Cheryl at Succeed helped me secure my new position within the travel industry. This is the second time I have used Succeed and in both instances they have secured both positions for me. Cheryl was professional at all times and kept me up to date and informed as and when required. I thoroughly recommend Cheryl and Succeed as they are the best and come back to you swiftly with information and feedback.
Karen A

A huge thank you to Cheryl Webb at Succeed Recruitment!

I’m incredibly grateful to Cheryl Webb for helping me secure my new role — such an exciting next chapter in my travel and cruise career!

With her deep understanding of the industry, Cheryl instantly recognised how my background in luxury cruise and bespoke travel sales aligned perfectly with the role. She guided me through every step of the process with professionalism, care, and genuine enthusiasm.

Her communication, encouragement, and insight made the entire journey seamless — and I couldn’t have asked for a better recruiter to have by my side.

If you’re in the travel industry and looking for someone who truly cares about matching passion with opportunity, Cheryl Webb is outstanding!
Alan S

What a lovely company to work with, Rachel is such a positive and helpful person and has guided my confidence in finding a job that I’m so looking forward to starting.
Would absolutely highly recommend Succeed Recruitment Solutions.
Natalie B

I can’t thank Rachel enough for the help and support in finding me my perfect role. Rachel pre-empted any questions I had, checked in with me all the way through and really made this process a pleasure! Supportive, caring and genuinely happy for me when I got the role!
Elizabeth O

Thank you again for all your hard work Jo. I would recommend you to anyone looking for a new role within the Travel sector.
Laura C

Rachel at Succeed has been an absolute pleasure to work with. She has kept me updated at all times and also sent me hints and tips for my interview.
After the interview Rachel contacted me to get my feedback and then rang me to let me know I had been successful. I had another call to check everything was proceeding and if I had any issues to let her know. I would highly recommend Rachel and Succeed to anyone looking for employment.
Paul B

⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Jessica L

Hi Succeed! Just a quick line to say a big “thank you” for your help and assistance in finding me my new role. I’m really looking forward to starting new week and will let you know how I get on. Thanks once again!
Richard P

Thanks for your help Rachel. I will always recommend you as you were one of only a few people that took any interest in me and time to speak to me. I will always remember that as it meant such a lot while I was so down. I wish you all the best and thank you so much again :)
Kerry B

I couldn't be happier! I'll admit that previous experience with other Recruitment Agencies made me sceptical to begin with.

However, Succeed were amazing from start to finish. Cheryl & Rachel were both incredible the whole way through. I can honestly say I felt like they cared about me and getting me into a role that suited me, I didn't feel like just another tick box like I had when dealing with previous recruitment agencies.

I highly recommend Succeed Recruitment to both employers and employees alike. Thank you to you both!
Adam L

Rachel gave a 5 star service to myself, she is informative, keeps in touch with the clients and prospects with their progress and will go the extra mile. I will recommended her to my friends/prospects.
Vasim H

Rachel from Succeed Recruitment was so helpful with my job search. She helped me through the interview process and managed to negotiate the perfect job and salary for me within less than a week. Thank you so much!
Adi A

Excellent, Rachel was very supportive, would recommend Succeed Recruitment Solutions.
Helena F

I cannot recommend Succeed Recruitment and especially Rachel enough. I applied for a job and the service and advice was excellent. She’s a credit to the role and the industry. Informative, helpful, professional…we could be here all day!

Despite being out of the industry for 4 years (thanks to COVID) we talked this through and she felt I was a strong candidate for the role. She put forward my CV and the next day she was in touch to let me know they wished to interview. Within a week I had completed the Zoom call with my new employer and within 45 mins I had Rachel on the phone congratulating me as they wanted to offer me to job!

The overall experience has been so stress free and easy.

Rachel genuinely seemed keen to help get me back into the industry and she did it first time! Can’t ask for more than that!

During the process leading up to me starting my new role Rachel was always on hand to offer advice and guide me on any questions or concerns I may have had. We checked in with each other regularly and it felt like I was in contact with a friend.

Her professional but relaxed attitude is a credit. I feel if I have any last minute things questions I will not be a nuisance!

Thank you Rachel for this amazing opportunity you put me forward and I managed to get. First job I’ve applied for in travel since leaving and then getting it first time too!

Highly recommended. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Andre H

Rachel was really lovely to talk to, very helpful and always on hand to guide through the recruitment process and land the job I wanted. Would highly reccommend!
Warren P

Rachel was great in finding me a new role, regular communication and even though the original role was lower than I was looking for, after speaking to the company a better role was proposed.
Calvin Y

Cheryl was amazing and kept me updated every step of the process from initial contact to securing a position. I would recommend her for sure if you are looking for a position.
Elaine C

From start to finish Rachel was excellent. She went the extra mile in helping me secure my position. Very supportive & encouraging - would thoroughly recommend Rachel :-)
Helena A

From start to finish, Rachel was fantastic. Her honesty was refreshing and she kept me in the loop at all times. She managed to secure me an interview in less than a week! I would have no hesitatation in recommending her to anyone looking for a new role in the travel industry.
Jessica W

Jo has been a joy to work with, not what you normally get from recruitment, (pushy and invasive). Rachel was kind enough to send me a good luck message.
I cannot rate Succeed Recruitment more highly.

Total professionalism throughout the whole process!
Julia P

Excellent care and service from the team at Succeed! Thank you so much for all your help and I'll certainly be in touch if I need your help again in the future.
Sarah B

Listened to my requirements and came back super quickly with solid options. Always replied in a timely manor and gave advice when needed. 100% recommended.
Ian M

Rachel was fantastic, she kept in regular contact, offered great interview advice, and made the whole process smooth and stress-free :)
Sophie C

Thank you so much for your help Rachel. I’m so pleased but a bit sad to leave the good friends I’ve made over the last few years but looking forward to new beginnings. Take care & catch up soon!
Michelle B

Cheryl was a pleasure to deal with, really friendly and informative and kept me up to date with information throughout the process. Was lovely to meet you and I start my new position thanks to you on Monday :)
Keely W

Have had the pleasure of dealing with Rachel a few times and without doubt, I could not ask for a more personable service. No need to search around - Rachel will never let you down!
Neil H

Outstanding service. Cheryl took her time to find out about my experience and what I was looking for next. She immediately identified 2 opportunities that would suit me, she was on the ball straight away. Cheryl then went on to secure me interviews within 24 hours of our call. I was offered 2 jobs within days. I am now looking forward to starting my dream job. Thank you Cheryl, you are a superstar! Highly recommend!!!!
Louise B

Spoke to Joanne Smith who was very helpful in my time of need, very caring and listened to what I needed. She kept me updated throughout the whole process and the end result was excellent. Thank you.
Kerry R

Spoke with Rachel and Cheryl Monday morning. By lunchtime on Wednesday I have a job offer! Kind, positive and efficient service, I wouldn't think twice to recommend to anyone else! Thank you, ladies!
Ben K

I have been working with Jo recently in a client format and would highly recommend her if you're looking for a Travel recruitment consultant to support you. Jo takes the time to understand your business, the needs, the ideal candidate specification (but knows what's essential and what is an added bonus) and the candidates submitted will fit the bill. Highly recommend and look forward to a continued long relationship.
Ivrie C

I had the pleasure of working with Rachel from Succeed Recruitment Solutions, and I cannot recommend her enough! From start to finish, Rachel was incredibly supportive, professional, and attentive. She kept me updated every step of the way and was always available to answer my questions and provide guidance. Her dedication and personalized approach made what could have been a stressful process so much easier and more enjoyable.

Thanks to Rachel, I secured a fantastic job, and I couldn’t be happier with the outcome. If you’re looking for a recruitment professional who truly cares, Rachel is the one to reach out to!
Pegah S

This is my second time that Rachel helped me find a new job role and I must admit she is amazing and hopefully found me the perfect role. Thank you again Rachel!
Leila R

Never used an agency before and for my first time I couldn’t be more impressed! Rachel was there from start to finish and when she wasn’t for a brief period she put me in contact with Jo who as just as helpful. Both ladies were happy, chatty and made me feel at ease. Felt like I’d know them both for years not just a few days!

Absolutely fabulous, highly, highly recommended and both Rachel and Jo are a credit to the company! Thanks ladies!
Emily P

Thanks for all your help with my new role Jo, you are a star as always!
Andy T

I have been dealing with Rachel for a number of months now and despite numerous problems on my part Rachel was always very friendly, professional and understanding. I would absolutely contact Rachel again should the need arise.
Angelique B

Fantastic service, highly recommend. Big thank you to Rachel Wigley, she was lovely, she was attentive and found me the right opportunity!
Ana D

Dealt with Jo & Rachel who helped me find a new, more suitable position for me. They’re both friendly, professional and keen to assist in any way they can. I would definitely recommend them to anybody else searching for a new job. Thanks for everything Jo & Rachel x
Lesley K

I had a great experience with Cheryl from start to finish. She is extremely efficient, friendly and frequently checks in to make sure all is going as planned as well.

From submitting my CV to job offer took less than a week. Cheryl followed through on all promised actions promptly and kept me updated at all times.

Could not praise Cheryl and this company highly enough.
Sheryl M

Great help in my recent job search, stayed in contact, making sure everything was OK and how I got on with my interview. Thank you for your help Rachel and delighted to start my new position.
David W

Amazing service, Rachel was great and got me the job I really wanted, I would highly recommend Succeed Recruitment.
Bernadette M

Dealt with Rachel from the offset, very friendly and extremely helpful throughout, couldn’t do enough for me! Heavily recommend. Thanks again Rachel!
Daniel Y

Fantastic service from Cheryl and Rachel, couldn’t recommend them enough!
Georgina M

Rachel is a pleasure to work with and I would reccomend her to anyone. She was kind and enthusiastic, down to earth and friendly and really knowledgeable about the companies she works with. 100% the best recruitment agency I have ever worked with. Thank you!
Amy J

Rachel is the shining star of Succeed. From the moment I applied she was in contact constantly with updates and details of what was going on. I recommend using Succeed for any recruitment requirements. Thank you again.
David M

I dealt with Rachel and she was very quick and efficient with getting my CV out to businesses that she felt matched my experience and knowledge. She got me an interview almost immediately and that resulted in an offer being made, so I'm very grateful for all the help!
Shaun G

Rachel was incredibly supportive during my recent career move. She was quick to reply to any questions I had, and also gave me guidance and reassurance throughout the process. I would go back to Succeed again in the future... but hoping I won't need to as Rachel helped me secure the perfect job!
Amy L

Rachel and the team offer a highly personalised service and a very consultative approach. They're very friendly and professional and I wouldn't hesitate to recommend them to anyone looking for a new role within the Travel industry.
Helen P

⭐️⭐️⭐️⭐️⭐️
Carylnn M

I can't thank Rachel enough for her hard work and dedication to helping me secure my position with a new company. Her professionalism is wonderful and she made me feel totally at ease with the whole recruitment process. From the little updates, to the check ins, Rachel really did her utmost to help.
Laura C

I just wanted to say that you did a wonderful job Jo and that I've never dealt with a Recruitment Consultant who seemed to care so much. So thank you again for everything and how you did it!
Karina M

Succeed's recruitment process has been one of the most positive experiences with an agency. From my first phonecall and to date, any phone calls or emails to and from myself to Rachel has made me feel reassured and fully supported. Very personable, understanding and super supportive and helpful at every contact.
I feel there is a good working relationship between them and the companies they are hiring for and know what their clients are looking for and are able to know how to make sure you will be successful in your application, much like I was.
Louise C

Rachel was incredibly supportive from the initial conversation and right the way through the whole process. Due to the relationship she had built with her client she was able to ascertain from the start whether I would be a good 'fit' with the company and provided great guidance throughout. Rachel made me feel like she really cared about both myself and the client and was working to get the best outcome for everyone. It worked, I got the job!
Katy B

I just wanted to write a quick email to say thank you for your support throughout my job application process Jo, you've been fantastic and have a very friendly and professional manner.
Eva S

Thanks to Rachel at Succeed, for helping me find a new opportunity in the travel industry. I had been interested in a few positions completed applications and updated my CV for those positions and applied. Rachel got in touch quickly. We discussed my experience and skills and took my application to the employer. Rachel kept me upto date, at each stage, provided insight and advice for interviewing.

On success of being offered the position, it was great to discuss the offer with Rachel and she helped negotiate the terms and the offer to suit me and the employer. Rachel has offered support right up until my start date and always been on hand. I would highly recommend using Succeed Recruitment Solutions to anyone looking for a new position in the industry.
Kerry N

Rachel's been fab, very attentive and helpful. She has a great knowledge of the travel industry, which helped us a great deal. Thanks a lot!
Linda K

I've had a fantastic experience with Succeed Recruitment Solutions, and it was a great pleasure working with Cheryl and Rachel on finding my new job. Highly recommended recruitment company.
Angelina P

I couldn’t not thank Rachel enough, gone above and beyond to help me further my career. Extremely kind and patient! Well done Rachel!!!
Lisa P

Rachel was amazing, from start to finish. She has found me my dream job which I am thoroughly looking forward to starting next week. Many thanks Rachel, you are a superstar...
Lynne M

Rachel reached out to me when she noticed I was open to new job opportunities. She really took the time to understand what I was looking for from my next role and matched my skills perfectly to new job opportunities. Rachel's communication was fantastic, always keeping me up to date with the next stage of the hiring process. I was delighted to be offer a fabulous new role very quickly. I couldn't recommend Rachel and Succeed Recruitment Solutions highly enough. If anyone is looking for a new role definitely reach out to her to see if she can help. Thanks Rachel.
Kerry I

I had been in contact with a few Recruiters before Rachel and the level of service she gave was far superior. Matched me with a position I wanted straight away and kept in contact throughout and was always a pleasure to talk to! Don’t hesitate to use her knowledge and help!
Thomas K

Would like to say Rachel was amazing from start to finish with the job process. Very professional but also super friendly. Thank you Rachel for all your help.
Eileen D

Rachel was extremely professional and gave excellent advice. I managed to secure two roles and look forward to starting one soon. I will definitely stay in touch with Rachel should I need to acquire another position.
Lisa S

Just to let you know that I'm getting excited and can't wait for Monday Joanne. Maybe not many people get excited for Mondays - ha ha!

Once again I am really glad and appreciate your help and support. You've been brilliant.
Radostina B

Rachel was so helpful from the start, we discussed various roles and she only put me forward for ones that we thought would fit. Would highly recommend.
Paula J

Outstanding Support and Service from Rachel Wigley at Succeed Recruitment Solutions.

I can't thank Rachel Wigley enough for her incredible support in helping me land my dream job. From the very start, the process was seamless. Rachel was consistently communicative, providing timely updates and feedback before and after each interview. Her responsiveness and dedication made me feel supported every step of the way.

Thanks to her hard work, I’m excited to have secured the perfect position. If you’re looking for a recruitment service that truly cares about your success, I highly recommend working with Rachel and the team!
Sabina A

I just wanted to say "Thank You" again for all your help with securing my new role Jo.

Really looking forward to joining them and will no doubt speak to you soon :)
Tracy O

Rachel was absolutely lovely and professional getting me my current job. For a person that has recently moved to the UK that's a lot to say. I will always be thankful to you, Rachel!
Dimpna L

Hello Rachel! You have no idea how excited I am indeed! Thank you so very much and I will keep you posted on my first steps once I have started. Once again thanks a million.
Marjorie K

Just wanted to thank Jo Smith for assisting me through the process of finding my current role. From the start, Jo was helpful, professional and always available when needed. The support through the process didn't go unnoticed, calls before and after interviews and also progress calls following my training. Would highly recommend Jo to anyone looking into travel recruitment.
Louise M

Rachel was amazing helping me find a new role. Rachel got me numerous interviews quickly and helped me prepare correctly for the interviews. I had a new role in a matter of days. Thanks again for all your help.
Kevin D

Genuine, lovely people who care. Both my husband and I were supported in getting jobs through Succeed and felt that they genuinely cared about us getting the right job for us.
Sarah D

Cheryl and Rachel at Succeed were absolutely instrumental in finding my perfect job. Very impressed with the attentiveness to my requirements and sourced a position that matched my needs. Highly recommend Succeed Recruitment Solutions.
Allyson J

I've just recently used Rachel for the second time in looking for work. She's fantastic. Always encourages you to reach your full potential, whilst ensuring she doesn't talk you into anything that's not right for you or the company she's recruiting for. I wish I could work with her all the time! Fantastic service and can't recommend Succeed enough, both to candidates and businesses for their services. Professional and works in the best interest of both parties. Thank you.
Elaine M

Excellent service received, they kept me informed all the way. Would highly recommend their services. Thank you very much.
Michael S

Rachel goes above and beyond to find you what you're looking for. Highly recommend!
Mona S

Jo was fantastic, really kind, caring and considerate and just didn't put me forward for any old job like other travel recruitment companies do. I am very happy with the company I joined to take my business onto its next stage, and thank her for her hard work getting me my new role!
Andrew F

Cheryl is fantastic. Very patient and helpful. Even with all my questions. Would highly recommend :)
Laura M

I had a very positive experience with Succeed Recruitment Solutions. Rachel kept excellent contact throughout, without being pushy or overpowering. She was extremely helpful in helping me find a role to suit my skills and requirements. I would highly recommend the services Succeed offer.
Katie M

Rachel is fantastic at her job and really looks after you. She listened to my needs and matched me perfectly with an ideal opportunity. She is warm and friendly and keeps you completely up to date throughout the process. I would have no hesitation in recommending her highly if you are looking for a new role within the travel industry.
Elizabeth C

I would like to thank Joanne Smith for her diligence and help in securing my new job. You have been an absolute star. Many thanks.
Antonia O

Thank you so much to all at Succeed who made my experience of finding a new position in the travel sector such a positive one! The team were always on hand to answer any questions and gave sound advice when I had the good fortune to be in a position to choose between three fantastic opportunities. My new role starts in less than 4 weeks and I cannot wait!
Nadia B

Rachel from Succeed has been very professional and honest from start to finish. Even on one occasion advising a role I had applied for was not suitable and explained why. This honesty and professionalism is invaluable in creating a successful career path. For the role I was offered and accepted, Rachel genuinely shared in my success. If its possible to have a good friend as your career advisor then this is it. If you want to succeed, then you need Succeed.
Stephen T

Great experience from start to finish with Rachel and Cheryl. Cheryl went above and beyond to ensure all steps of my interview process went smoothly. I highly recommend Succeed Recruitment!
Tia C

Rachel was brilliant, really friendly, informative and supportive. Would highly recommend this company, and Rachel in particular, to others.
Charlene S

Rachel was super friendly & believed in me when I didn't believe in myself. She gave me the encouragement & confidence that I needed after being made redundant.

She kept in touch throughout & followed up even after accepting the job.

I now know where to go if I am looking for work again. Would totally recommend using her.

Thanks Rachel you truly are a gem!!
Lucinda D

I was first contacted by Cheryl who was so extremely friendly and honest with the role I was applying for. As Cheryl was moving roles I was then dealing with Rachel, who again was so approachable, honest and helpful. It was lovely to deal with this company and it makes it so much easier they know the travel industry. I shall certainly recommend them to anyone I know looking for their next chapter in their career.

Thanks Rachel and Cheryl
Benjamin R

Rachel was very professional and helpful throughout the interview stages. She was very determined to get the role for me and to succeed. Thanks Rachel.
Jag S

Couldn't recommend Rachel more - she was extremely responsive, thorough and attentive to both mine and the clients' needs and I felt everything in the recruitment process was handled very well and quickly. Would recommend!
Laura B

A massive big thanks to you and Rachel for all your help and assistance Jo - you have been so supportive, patient and understanding – something that I really appreciate and a pleasure to work alongside.

A very merry Christmas to you and your family and here’s to lots more budding candidates!
Pat H

Rachel is an outstanding person who thoroughly listens and genuinely helps. I can not recommend Rachel highly enough. Thank you for all your hard work.
Carly M

I had an absolutely fantastic experience with my recruiter Rachel! From our very first conversation, they were proactive, supportive, and genuinely invested in helping me succeed. They moved incredibly fast, kept me updated at every step, and matched me with a role that was a perfect fit for my skills.
Lidia S

I had such a brilliant experience with Succeed Recruitment Solutions! I had Rachel and she was so supportive, attentive and helpful the whole way through my journey of getting my new job. Her honesty and encouragement was exactly what I needed in this process.
Ellie S

Rachel was brilliant from start to finish, the process was quick and simple, and Rachel looked after me and checked in right up until starting my new role. Highly recommended and easily the best recruitment company I have dealt with. Thanks again Rachel ❤️
Rhys Q

Helped to find the right job! Highly professional and friendly team! Thank you!
Andrei K

Amazing and professional service! Rachel found me my dream job and gave really good advice, even outside of her working hours. Very grateful and would definitely recommend.
Samantha B

WOW Cheryl! What can I say! From day one of my “find a job journey” you were there for me on the phone and via email anytime I needed you. You listened to everything I was looking for and everything I didn’t want. You kept me in the loop with everything you found and with the feedback from the interviews I had.

You lined me up with half a dozen interviews within the first ten days of my journey and out of that, a few offers were on the table. I have recommended you to all my colleagues and speak highly of you everytime someone asks me about my journey.

Can’t wait to start my new job next Monday!

Thank you Cheryl from the bottom of my heart x
Emma B

It was a absolute pleasure dealing with Rachel, she comes highly recommended.
Chantal L

Rachel was an absolute pleasure to deal with. I had an interview and secured a role within 3 days of contacting Succeed, can’t recommended them enough!
Haylee G

Rachel was excellent from start to finish in finding my next role, I would highly recommend Succeed Recruitment.
George S

Finally! An agency that actually wants to find you the right role for you, rather than just "shoehorn" you into a position in order to meet their own targets. Rachel was incredibly supportive throughout the recruitment process and gave me really good (and more importantly - impartial) advice, which really helped me during what can be a very stressful time. This is the second time I've used her services with great success and would certainly recommend her and Succeed to those looking for a new position within the Travel sector.
Caroline B

It was a pleasure dealing with Rachel. Her service was excellent and I’d 100% recommend her.
Vicky J

I applied for a job with Succeed and within a day I had a reply offering me another position that was tailored to my experience and a great opportunity in the career I want to go in. The process was extremely quick and I had a call before and after the interview and had constant contact with Rachel on the whole procedure. It was very smooth and professional and I would recommend Rachel and the company to anyone who is looking for a new job/career!
Marika V

I was unexpectedly made redundant very recently and with Christmas coming up, was in a bit of a panic. I got a call from Rachel at Succeed Recruitment within minutes of uploading my CV and she was ever so warm, friendly and sympathetic. She went through my CV and we discussed my skills - within days she had landed me two interviews. One was not successful but the one I had a few days later hired me after a few hours of the interview.

Throughout, Succeed Recruitment have remained professional and caring, with occassional checking in with me and updating me as much as possible, asking if theres anything needed or making sure I am comfortable.

One of the best recruitment companies I have been through. Thank you, guys! xx
Sherie B

Having spoken to two other recruitment agencies (both of whom wanted to send my CV for roles without disclosing the name of the company which made me feel uncomfortable), I rang Succeed Recruitment with a heavy heart, assuming they would have the same approach. It was absolutely refreshing to speak with someone who took the time to not only find out exactly what I was looking for but to go through the roles they had in detail, telling me more about the companies and making sure they were of interest to me before submitting my CV. I'm happy to say that I was offered one of the positions they put me forward for and am already looking to take the next step within the company into a managerial position. Thank you Rachel & the team for all your help and support and I will certainly recommend you to friends and colleagues looking for a new position in the travel sector.
Brian M

Dealt with Rachel who was always professional and friendly, the process was seamless, quick and efficient. Could not recommend more!
Aldo S

Rachel and Cheryl have been amazing in my recruitment journey. The support has been above and beyond I expected. They found me a role within a few weeks which is great. Wishing the team all the best in the future. Would highly recommend.
Kelly C

Excellent service and communication throughout. Rachel's attention to detail is second to none! I wouldn't hesitate to recommend Succeed to anyone who needs a professional recruitment service.
Lisa M

I had a fantastic experience with Succeed Recruitment! Cheryl Webb was amazing—professional, supportive, and attentive throughout the entire process. She took the time to understand my career goals and found me a role that’s a perfect fit. Cheryl’s guidance made everything seamless, and I couldn’t be happier to start my new job. Highly recommend Succeed Recruitment to anyone looking for a career change!
Thank you Cheryl :-)
Zahid S

Rachel has gone above and beyond to help me secure my new job. Totally recommend Succeed Recruitment. Thank you xx
Sarah P

I have nothing but praise for Succeed, Rachel only put me forward for jobs that woud fit the criteria I was looking for. She found me a job quickly, Rachel was supportive throughout the whole process and gave very good advice, can't recommend enough.
Julie S

Hi Rachel, thank you for all your help. I really appreciate your time and commitment to me and would have no hesitation in recommending you to anyone looking for a new career opportunity.
Richard C

Rachel is absolutely superb. Her enthusiasm is infectious & she went above & beyond to find the most suitable role for me. She even updated my CV to send to a business as I was on holiday at the time. Rachel really does succeed, she is a go-getter with a 'can do' attitude. Thanks to her I am about to embark on a brilliant role with a marvellous company. Rachel is a credit to Succeed.
Lorraine S

Rachel was really helpful during the recruitment process. Was really friendly and supportive and managed to land me the job!
Thanks for everything :)
Hannah S

Appreciate all your help, advice and assistance you have given me in my search for a new job Rachel ... you have been wonderful and made my step into the big wide job world a great experience. Thanks again.
Elaine C

The whole experience has been fantastic. Rachel contacted me within a few hours of me applying and had arranged an interview shortly afterwards. Although I didn't for a few months, Rachel kept in touch throughout, making sure I was updated with anything I needed. She was very professional and attentive from start to finish.
Chris D

I dealt with Cheryl and Rachel, who I found both extremely helpful and friendly and had time to talk with you. Fantastic team.
Louise N

Great professional service and assistance provided in securing my new position.
Laurie M

Could not recommend Succeed more! Especially Cheryl as she has been so friendly polite and knowledgable about finding the exact criteria I am looking for in a new job. Has stayed in touch and arranged two brilliant interview opportunities within the first week!
Max P

Thank you Rachel!
Absolutely top service. Thank you so much for all your efforts and answering and addressing all my doubts! It's been a pleasure :)
Navpreet K

My experience with Succeed Recruitment has been very positive. I have gone through various agencies in the past, and tend to find the initial contact to be good but soon drops off.

I dealt with Rachel at the agency who was extremely helpful in finding me the correct job for my skills and needs and I valued her guidance and positivity throughout the whole process and her interaction between myself and my potential employer, with regards to contract terms and renumeration package. Highly recommend Succeed to anyone.
Janet C

Incredible service! Rachel not only advised me how to tweak my CV to give me the best chance of landing my dream job, and, through her guidance, I found myself ‘promoted’ before the job began! I was constantly kept in the loop throughout the process, I cannot speak highly enough of the level of communication and would recommend to anyone!
Chris K

Cheryl was very good at communicating everything and has checked in where necessary. Would recommend.
Jennifer C

Rachel was awesome! Took the time to get to know me & what I was looking for. Found me a job spec that perfectly matched my preferences & had clear communication throughout the whole process. Looking forward to starting my new job next week, all thanks to the help of Rachel at succeed - thanks so much!
Jasmine U

I can’t recommend Rachel at Succeed Recruitment Solutions highly enough. I found Rachel extremely professional, efficient and knowledgeable in all areas of the Travel Industry.

I was kindly put forward for 2 interviews and secured an amazing opportunity with a fabulous award winning leading Cruise Company within 2 days of Rachel calling me.

She completely took all the stress and worry out of finding suitable positions for me. Not to mention the fantastic support I received prior to interview and even after starting my new role.

It truly has been an absolute pleasure, I have never felt so content in a company and I am eternally great to Rachel. Thank you for everything, you are amazing and a credit to the industry!

Best Wishes
Liz x
Liz W

Super friendly and efficient service. Sourced and recommended jobs based on my skills and got me new employment in less than one week! Would highly recommend.
Chris R

Was very impressed with the service and great interaction with Rachel with quick replies and honest dialogue. Would recommend in future and to perspective people looking for career change or change of company.

Jason P

Rachel W was amazing from start to finish, she was friendly and prompt with any information I required about the job. The whole process took less than 5 days to get a new job. I would recommend this company for anyone needing help finding a job quickly and efficiently.
Claire L

I want to say how professional Joanne has been throughout the whole process. I've had a lot of companies calling me and wanting to put me forward for any and every vacancy and felt that they were just interested in hitting their own targets rather than getting me a job that 'I' wanted.

Joanne has been a pleasure to deal with and I felt she took a genuine interest which is why I told all other recruitment companies to stop searching for me as I only wanted to deal with Joanne.

Really impressed with Joanne and Succeed as a whole.
Matthew C

Rachel was fantastic throughout the recruitment process. Friendly, professional and most importantly - human! She listened carefully to what I wanted out of a new job, and norrowed down a few select agencies for me to interview with (rather than sending anything that vaguely matched my criteria, which a lot of agencies do.)

I ended up with some offers quickly and joined the one I was most excited about in a couple of weeks. So far it's been fatastic, and exactly what I was looking for.

I'd recommend Rachel / Succeed to anyone looking for a role within the travel industry - tell her what you're looking for and I've no doubt she'll look after you. Thanks again for all your hard work, Rachel!
Joanna K

Fantastic, friendly, professional service from Rachel and Cheryl.
Andy M

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