Customer Service Team Leader - Glasgow / Hybrid / Remote UK Wide
Unfortunately, this role is no longer available.Please contact us to discuss similar opportunities or to register your details for future roles.
- Salary and benefits
- Up to £29,000 plus excellent benefits
- Contract length
- Permanent, Full time
- Locations
Locations
Customer Service Team Leader - Glasgow / Hybrid / Remote UK Wide is available in the following locations:
- Home-based
- England
- Bedfordshire
- Berkshire
- Bristol
- Buckinghamshire
- Aylesbury
- Cambridgeshire
- Cambridge
- Peterborough
- Cheshire
- Chester
- Cleveland
- Cornwall
- County Durham
- Durham
- Cumbria
- Derbyshire
- Devon
- Exeter
- Plymouth
- Dorset
- East Sussex
- Brighton
- Essex
- Gloucestershire
- Cheltenham
- Gloucester
- Greater London
- Central London
- Greater Manchester
- Manchester
- Hampshire
- Portsmouth
- Southampton
- Herefordshire
- Hertfordshire
- Humberside
- Hull
- Kent
- Lancashire
- Lancaster
- Preston
- Leicestershire
- Lincolnshire
- Merseyside
- Liverpool
- Middlesex
- Norfolk
- Norwich
- Northamptonshire
- Northumberland
- North Yorkshire
- York
- Nottinghamshire
- Oxfordshire
- Oxford
- Shropshire
- Somerset
- Bath
- Taunton
- South Yorkshire
- Sheffield
- Staffordshire
- Stoke-on-Trent
- Suffolk
- Surrey
- Tyne and Wear
- Newcastle-upon-Tyne
- Warwickshire
- West Midlands
- Birmingham
- Coventry
- West Sussex
- West Yorkshire
- Bradford
- Halifax
- Leeds
- Wakefield
- Wiltshire
- Salisbury
- Swindon
- Worcestershire
- Redditch
- Worcester
- Wales
- Caernarfonshire
- Cardiganshire
- Carmarthenshire
- Clwyd
- Wrexham
- Denbighshire
- Dyfed
- Flintshire
- Glamorgan
- Cardiff
- Swansea
- Gwynedd
- Mid Glamorgan
- Monmouthshire
- Newport
- Pembrokeshire
- Powys
- Scotland
- Aberdeenshire
- Aberdeen
- Angus
- Dundee
- Argyll and Bute
- Ayrshire and Arran
- Banffshire
- Berwickshire
- Caithness
- Clackmannanshire
- Dumfries
- Dunbartonshire
- East Lothian
- Fife
- Inverness-shire
- Inverness
- Lanarkshire
- Glasgow
- Midlothian
- Edinburgh
- Moray
- Nairn
- Perth and Kinross
- Perth
- Renfrewshire
- Stirling and Falkirk
- Sutherland
- West Lothian
- Western Isles
- Wigtown
- Northern Ireland
- Belfast
Our client, an award-winning cruise company has been established for over 50 years, employing over 500 travel professionals UK-wide. Following yet another record-breaking year and with exciting future aspiration, they’re now looking for a Customer Service Team Leader to support with expansion plans.
If you have customer service leadership experience in a fast paced cruise environment, then we’d love to hear from you! In return, our client can offer a competitive salary up to £29k, private healthcare, sociable working hours and fam trips.
If you would like to know more about this fabulous opportunity to join a leading cruise customer services team, please press the apply button now!
This role can be office based (Glasgow), hybrid or fully homebased.
Role of Customer Service Team Leader:
- Daily workload planning, adapting to the needs of the clients.
- Operational management and motivation of a remote/hybrid team
- Rota management in line with business needs
- Performance management including feedback and 121s.
- Support the recruitment process
- Overflow of calls, emails, chat and WhatsApp as and when required
- Report, prepare and facilitate reviews for Feefo and Trust Pilot
- Identify and deliver training and development needs.
- Support pre departure process focusing on travel and cruise line entry requirements
- Assist the Customer Relations department in line with business needs
- Pre departure crisis management, able to work under pressure
- In resort escalations such as flight cancellations.
- Identify processes in need of improvement.
- Strong understanding of the full customer journey
Skills required for the role:
- Customer service experience in a fast-paced cruise environment
- Previous team leader management responsibility – essential
- A good people person who can lead by example
- Approachable supportive and nurturing
- Up to date cruise product knowledge
- Ability to use cruise and supplier booking systems
- Ability to multitask and prioritise effectively
- Sense of urgency and come work to tight deadlines
- Strong negotiation skills while remaining diplomatic a firm but fair approach
If you’re interested in learning more about this Customer Services Team Leader role, please press the apply online button now!
Reference: SR/1001
Call: 0161 408 0357 / 0358
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