Aviation Executive - Home based UK Wide
Unfortunately, this role is no longer available.Please contact us to discuss similar opportunities or to register your details for future roles.
- Salary and benefits
- Up to £28,000 plus excellent benefits
- Contract length
- Permanent, Full time
- Locations
Locations
Aviation Executive - Home based UK Wide is available in the following locations:
- Home-based
- England
- Bedfordshire
- Berkshire
- Bristol
- Buckinghamshire
- Aylesbury
- Cambridgeshire
- Cambridge
- Peterborough
- Cheshire
- Chester
- Cleveland
- Cornwall
- County Durham
- Durham
- Cumbria
- Derbyshire
- Devon
- Exeter
- Plymouth
- Dorset
- East Sussex
- Brighton
- Essex
- Gloucestershire
- Cheltenham
- Gloucester
- Greater London
- Central London
- Greater Manchester
- Manchester
- Hampshire
- Portsmouth
- Southampton
- Herefordshire
- Hertfordshire
- Humberside
- Hull
- Kent
- Lancashire
- Lancaster
- Preston
- Leicestershire
- Lincolnshire
- Merseyside
- Liverpool
- Middlesex
- Norfolk
- Norwich
- Northamptonshire
- Northumberland
- North Yorkshire
- York
- Nottinghamshire
- Oxfordshire
- Oxford
- Shropshire
- Somerset
- Bath
- Taunton
- South Yorkshire
- Sheffield
- Staffordshire
- Stoke-on-Trent
- Suffolk
- Surrey
- Tyne and Wear
- Newcastle-upon-Tyne
- Warwickshire
- West Midlands
- Birmingham
- Coventry
- West Sussex
- West Yorkshire
- Bradford
- Halifax
- Leeds
- Wakefield
- Wiltshire
- Salisbury
- Swindon
- Worcestershire
- Redditch
- Worcester
- Wales
- Caernarfonshire
- Cardiganshire
- Carmarthenshire
- Clwyd
- Wrexham
- Denbighshire
- Dyfed
- Flintshire
- Glamorgan
- Cardiff
- Swansea
- Gwynedd
- Mid Glamorgan
- Monmouthshire
- Newport
- Pembrokeshire
- Powys
- Scotland
- Aberdeenshire
- Aberdeen
- Angus
- Dundee
- Argyll and Bute
- Ayrshire and Arran
- Banffshire
- Berwickshire
- Caithness
- Clackmannanshire
- Dumfries
- Dunbartonshire
- East Lothian
- Fife
- Inverness-shire
- Inverness
- Lanarkshire
- Glasgow
- Midlothian
- Edinburgh
- Moray
- Nairn
- Perth and Kinross
- Perth
- Renfrewshire
- Stirling and Falkirk
- Sutherland
- West Lothian
- Western Isles
- Wigtown
Our client is the proud recipient of multiple British Travel Awards, providing luxury tailor-made holidays, cruises & honeymoon packages to popular holiday destinations worldwide.
They're now recruiting for an Aviation Executive to join their growing team and this is an exciting opportunity for GDS trained candidates with good working knowledge of manual fare construction and airline fare rules and experience in dealing with airline contracts.
Reporting to the Flights Administration Manager, you’ll have responsibility alongside colleagues in the Flights Team for ensuring the provision of an exemplary customer experience in relation to the flight elements of their holiday bookings.
In return, our client can offer a competitive salary of up to £28k, a fully home-based working option & excellent travel industry benefits. If this role is of interest to you, please contact us today for a confidential chat, or apply online.
Role of Aviation Executive:
- Take ownership of customer issues and follow problems through to resolution in relation to flight elements of the customer booking
- Working alongside other departments in relation to the handling of customer complaints relating to flights from receipt to resolution
- Manage the queues within the GDS system Issuing all tickets within the time limit set by the airline
- Managing involuntary flight schedule changes, updating PNR’s and overcoming any issues that may have occurred as a result of the change
- Re-issuing tickets both automated or manually
- Dealing with IT / BT net tickets and published fares
- Cancelling and refunding tickets and updating files to ensure everything is correct
- Issuing EMD’s for all manner of extras
- Contacting airlines to help solve problems and /or help with issues
- Support the sales team with help on itineraries, pricing and obtaining the best fares
- Provide weekly BSP reports and answer queries that may arise
- Refiling/rebooking of flights in order to obtain the best price
Skills required for the role:
- Minimum of 3 years working knowledge of a GDS, including fares, revalidations, re-issues and refunds
- Previous experience within a Flights/Aviation Executive role or similar
- Good verbal and written communication and confident speaking with customers
- High level of attention to detail and accuracy
- Accustomed to working to deadlines and in a fast-paced business environment
- Highly organised and motivated
- Good geographical and product knowledge of destinations, cities and airlines
- Good working knowledge of manual fare construction and airline fare rules applicable to the issuance of tickets
- Experience in dealing with airline contracts
If you’re interested in learning more about this Aviation Executive opportunity, please contact us today today for a confidential chat or press the apply online button now!
Reference: SR/0537
Call: 0161 408 0357 / 0358
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