Head of Customer Services - Chester

Unfortunately, this role is no longer available.
Please contact us to discuss similar opportunities or to register your details for future roles.

Salary and benefits: £35,000 to £40,000 plus bonus & excellent benefits
Contract length: Permanent, Full time
Locations: Chester

We have an exciting opportunity for a senior Customer Services professional, to join a leading travel organisation based in Cheshire. Following recent multi-million-pound investment, our client is ready to substantially accelerate their growth and are now looking for an innovative Head of Customer Services to lead their growing team.

To be successful in this role you’ll need to be hands-on, flexible in your approach and enjoy working in a fast-paced travel industry environment, working to tight deadlines. You’ll use your exceptional interpersonal skills to build rapport with stakeholders both internal and external to support in resolving all customer queries successfully to help secure future business.

You will be self-motivated and committed to providing the highest levels of customer care. You will also be a confident leader with your career history will demonstrate your ability to successfully manage and execute customer care strategies.

In return, our can offer a competitive salary up to £40,000 plus bonus and excellent industry benefits, so for more information, please contact us today for a confidential chat, or apply online.

Role of Head of Customer Services:

Leading the customer care teams, you will plan, co-ordinate and assign daily workload to the member of the department.
Monitor/analyse the workload, team performance and processes to deliver improvement initiatives through various stages of the customers journey, including processes and standards. As well as tracking and reporting benefits of implemented changes.
Supervise and motivate the team and promote a strong culture of excellent customer service.
Provide constructive feedback and localised training to the wider business to ensure continuous improvement.
Provide management data to drive ongoing efficiencies throughout the organisation.
Working with the Training Manager, devise, implement and deliver onboarding and continuous training programmes to ensure the team have a broad skills base.
Deliver world class service to ensure high levels of customer satisfaction.
Recommend best practices to meet service level agreements and improve customer satisfaction.
Handle and manage high volumes of customer calls, emails and online chats.
Assist in resolving employee concerns and developing a customer focused environment.
Assist in HR related activities e.g., recruitment, training, performance management and escalate when necessary.

Skills required for the role:

Experience in managing a customer service team in a fast-paced multi-site office environment
Ideally experience within, or exposure to, the travel sector
Ability to organise, prioritise and manage team and own workload to tight deadlines
Able to create solutions & identify areas for improvement in procedure
Experience in dealing with complex conflict resolution
Manage a diverse range of duties at one time
Previous experience working in travel (desirable)
Skilful with Microsoft Office (Word / Excel)
Excellent numeracy and literacy skills

If you’re interested in learning more about this Head of Customer Services role, please contact us for a confidential chat or press the apply online button now!

Reference: SR/0370

Call: 0161 408 0357 / 0358

Refer a friend and receive

£150

Refer a friend today for your chance to receive our £150 referral bonus *terms & conditions apply

Related jobs

Testimonials

Couldn't recommend Rachel more - she was extremely responsive, thorough and attentive to both mine and the clients' needs and I felt everything in the recruitment process was handled very well and quickly. Would recommend!
Laura B

Cheryl was a pleasure to deal with, really friendly and informative and kept me up to date with information throughout the process. Was lovely to meet you and I start my new position thanks to you on Monday :)
Keely W

Very amazing service given to me by Rachel at Succeed Recruitment, applied on a Wednesday night, got a call for interview on the Thursday and by Friday was delighted to be told I'd gotten the job. I highly recommend not just Succeed but also Rachel.
Kathryn A

Fabulous service from the girls at Succeed! From help with my CV, to interview tips, to follow ups and finally - a job offer! Thank you so much :) I'm so excited to start my new role and would highly recommend Succeed to anyone looking for a new position within the travel sector.
Jennifer S

Dealt with Rachel who was always professional and friendly, the process was seamless, quick and efficient. Could not recommend more!
Aldo S

It was a pleasure dealing with Rachel. Her service was excellent and I’d 100% recommend her.
Vicky J

Fantastic company, very helpful and keep you up to date. Rachel was amazing.
Rachael W

Rachel has been so helpful and professional since the moment I first spoke to her. Has been following up with me since I accepted the role offered and was a credit to Succeed. Thanks for all your help and highly recommended.
Kathryn G

Have had the pleasure of dealing with Rachel a few times and without doubt, I could not ask for a more personable service. No need to search around - Rachel will never let you down!
Neil H

Jo has been a joy to work with, not what you normally get from recruitment, (pushy and invasive). Rachel was kind enough to send me a good luck message.
I cannot rate Succeed Recruitment more highly.

Total professionalism throughout the whole process!
Julia P

I had a fantastic experience with Succeed Recruitment! Cheryl Webb was amazing—professional, supportive, and attentive throughout the entire process. She took the time to understand my career goals and found me a role that’s a perfect fit. Cheryl’s guidance made everything seamless, and I couldn’t be happier to start my new job. Highly recommend Succeed Recruitment to anyone looking for a career change!
Thank you Cheryl :-)
Zahid S

Helped to find the right job! Highly professional and friendly team! Thank you!
Andrei K

Rachel was amazing, from start to finish. She has found me my dream job which I am thoroughly looking forward to starting next week. Many thanks Rachel, you are a superstar...
Lynne M

Appreciate all your help, advice and assistance you have given me in my search for a new job Rachel ... you have been wonderful and made my step into the big wide job world a great experience. Thanks again.
Elaine C

Rachel and the team offer a highly personalised service and a very consultative approach. They're very friendly and professional and I wouldn't hesitate to recommend them to anyone looking for a new role within the Travel industry.
Helen P

Rachel was amazing at finding my perfect travel role. She was very informative, professional and caring throughout the whole process. Thanks to her I’ve landed my dream role. Thanks Rachel you are a superstar!
Stephen R

Never used an agency before and for my first time I couldn’t be more impressed! Rachel was there from start to finish and when she wasn’t for a brief period she put me in contact with Jo who as just as helpful. Both ladies were happy, chatty and made me feel at ease. Felt like I’d know them both for years not just a few days!

Absolutely fabulous, highly, highly recommended and both Rachel and Jo are a credit to the company! Thanks ladies!
Emily P

Dealt with Jo & Rachel who helped me find a new, more suitable position for me. They’re both friendly, professional and keen to assist in any way they can. I would definitely recommend them to anybody else searching for a new job. Thanks for everything Jo & Rachel x
Lesley K

Probably the best recruitment agency I've dealt with in my search for a new role. I first spoke with Amanda and then to Rachel who gave some really good advice and came up with several travel companies and roles she felt would be a good fit for me. I was lucky enough to be offered a new position within an hour of my first interview! Excellent service and would definitely recommend to anyone looking for a new position in the travel sector.
Jade P

I dealt with Rachel and she was very quick and efficient with getting my CV out to businesses that she felt matched my experience and knowledge. She got me an interview almost immediately and that resulted in an offer being made, so I'm very grateful for all the help!
Shaun G

I have been working with Jo recently in a client format and would highly recommend her if you're looking for a Travel recruitment consultant to support you. Jo takes the time to understand your business, the needs, the ideal candidate specification (but knows what's essential and what is an added bonus) and the candidates submitted will fit the bill. Highly recommend and look forward to a continued long relationship.
Ivrie C

Great professional service and assistance provided in securing my new position.
Laurie M

Rachel was amazing, from the first conversation to me getting my dream job, she was there every step on the way. I can’t thank or recommend her and succeed highly enough. Thank you so much!
Aimee W

Excellent recruitment agency, specialising in the Travel sector. The team are knowledgable with many key contacts and highly recommended for those looking for a new role within this sector.
Elizabeth W

Rachel is absolutely amazing. Huge difference is she doesnt just throw out 100 interviews for you that are clearly not to your strengths. She pays attention to your strengths and experiences and because of her I've just signed a contract for a dream role. Thank you so much for your help and patience and listening to what I was saying. Sets you head and tails above others!
Dipak K

I applied for a job with Succeed and within a day I had a reply offering me another position that was tailored to my experience and a great opportunity in the career I want to go in. The process was extremely quick and I had a call before and after the interview and had constant contact with Rachel on the whole procedure. It was very smooth and professional and I would recommend Rachel and the company to anyone who is looking for a new job/career!
Marika V

⭐️⭐️⭐️⭐️⭐️
Carylnn M

Rachel recently helped me in my search for a new job. She very quickly put me forward as a candidate for a job which was a perfect fit for my previous experience, and was very communicative and quick to follow up my interviews and provide me with feedback. Even though I ended up going with another job in a different industry, Rachel was incredibly supportive and gave me sound advice without pressuring me. I really appreciated her help and would strongly recommend her! Thanks again.
Laura M

Rachel was extremely professional and gave excellent advice. I managed to secure two roles and look forward to starting one soon. I will definitely stay in touch with Rachel should I need to accuire another position.
Lisa S

Rachel worked hard and efficiently to help me look for a new career when I was relocating. She was very quick with her follow up when it came to finding and setting up interviews that suited me well as well as to ensure we touched base following interviews for feedback. Her help and advice was very much appreciated and I would recommend her help to all who are seeking new employment.
Alana V

Rachel from Succeed Recruitment was so helpful with my job search. She helped me through the interview process and managed to negotiate the perfect job and salary for me within less than a week. Thank you so much!
Adi A

Would like to say Rachel was amazing from start to finish with the job process. Very professional but also super friendly. Thank you Rachel for all your help.
Eileen D

An amazing team and service! Thanks to Succeed, I now have my dream role in the travel sector and wouldn't hesitate to recommend them to colleagues who are looking for a new position in the industry.
Becky W

Rachel was absolutely amazing and has helped me find my amazing new venture, amazing service really friendly and helpful. I actually felt like she was a friend giving advice. Thank you so much Rachel, I would not feel this happy or excited without your help. Fully recommend Rachel and the company to help you find your new life chapter.
Helen B

Rachel was amazing helping me find a new role. Rachel got me numerous interviews quickly and helped me prepare correctly for the interviews. I had a new role in a matter of days. Thanks again for all your help.
Kevin D

I had been in contact with a few Recruiters before Rachel and the level of service she gave was far superior. Matched me with a position I wanted straight away and kept in contact throughout and was always a pleasure to talk to! Don’t hesitate to use her knowledge and help!
Thomas K

Rachel was amazing helping me find a new role. Rachel got me numerous interviews quickly and helped me prepare correctly for the interviews. I had a new role in a matter of days. Thanks again for all your help.
Emily T

Excellent service and communication throughout. Rachel's attention to detail is second to none! I wouldn't hesitate to recommend Succeed to anyone who needs a professional recruitment service.
Lisa M

Rachel was incredibly supportive during my recent career move. She was quick to reply to any questions I had, and also gave me guidance and reassurance throughout the process. I would go back to Succeed again in the future... but hoping I won't need to as Rachel helped me secure the perfect job!
Amy L

Rachel has been absolutely amazing. Really friendly and supportive. Great knowledge and kept her word, if she said she was going to call she did. It was obvious that she was just as happy and excited for me as I was! Thank you!
Katherine R

Hi Rachel, I hope you have had an excellent Easter. Thanks for your message and so very much for all your help in securing me this new role. I can't wait to get settled into it now, it seems like a long time coming but the day has finally arrived.
Simon M

Genuine, lovely people who care. Both my husband and I were supported in getting jobs through Succeed and felt that they genuinely cared about us getting the right job for us.
Sarah D

Fantastic service, highly recommend. Big thank you to Rachel Wigley, she was lovely, she was attentive and found me the right opportunity!
Ana D

I'm so pleased that I found a recruitment agency that really understands the meaning of customer service! I'm happy to recommend Succeed and will certainly contact you again, should I need your help in the future (hopefully not!)
Rebecca S

Incredible service! Rachel not only advised me how to tweak my CV to give me the best chance of landing my dream job, and, through her guidance, I found myself ‘promoted’ before the job began! I was constantly kept in the loop throughout the process, I cannot speak highly enough of the level of communication and would recommend to anyone!
Chris K

Jo was amazing throughout my entire recruitment process. The service and support was 5 stars and above. Would highly recommend anyone trying to search for their next big career. Thanks for everything Jo.
Nyssa L

Succeed's recruitment process has been one of the most positive experiences with an agency. From my first phonecall and to date, any phone calls or emails to and from myself to Rachel has made me feel reassured and fully supported. Very personable, understanding and super supportive and helpful at every contact.
I feel there is a good working relationship between them and the companies they are hiring for and know what their clients are looking for and are able to know how to make sure you will be successful in your application, much like I was.
Louise C

I recommend Succeed Recruitment Agency to anyone looking for a job in travel. Rachel was professional, supportive, and dedicated. She provided valuable guidance throughout the process. Thanks to her efforts, I secured a fantastic position that aligns perfectly with my career goals. I highly recommend their services!
Madrine M

Rachel was incredibly supportive from the initial conversation and right the way through the whole process. Due to the relationship she had built with her client she was able to ascertain from the start whether I would be a good 'fit' with the company and provided great guidance throughout. Rachel made me feel like she really cared about both myself and the client and was working to get the best outcome for everyone. It worked, I got the job!
Katy B

Rachel has gone above and beyond to help me secure my new job. Totally recommend Succeed Recruitment. Thank you xx
Sarah P

I can’t recommend Rachel at Succeed Recruitment Solutions highly enough. I found Rachel extremely professional, efficient and knowledgeable in all areas of the Travel Industry.

I was kindly put forward for 2 interviews and secured an amazing opportunity with a fabulous award winning leading Cruise Company within 2 days of Rachel calling me.

She completely took all the stress and worry out of finding suitable positions for me. Not to mention the fantastic support I received prior to interview and even after starting my new role.

It truly has been an absolute pleasure, I have never felt so content in a company and I am eternally great to Rachel. Thank you for everything, you are amazing and a credit to the industry!

Best Wishes
Liz x
Liz W

Jo was fantastic, really kind, caring and considerate and just didn't put me forward for any old job like other travel recruitment companies do. I am very happy with the company I joined to take my business onto its next stage, and thank her for her hard work getting me my new role!
Andrew F

Was very impressed with the service and great interaction with Rachel with quick replies and honest dialogue. Would recommend in future and to perspective people looking for career change or change of company.

Jason P

I very highly recommend Rachel from Succeed Recruitment. Rachel's round the clock assistance has been fantastic. She has kept me regularly updated and when she was on leave handed me over to Jo who was also very good. A truly professional, supportive, informative and friendly service. Thank you especially to Rachel and also to Jo.
Gina A

Hi Rachel, just a quick email to say Thank you, and to just say that I have had dealings with many recruitment agencies but you are the best by far, keep up the good work and I wish you all the success in the future.
Phillipa G

Rachel was so friendly and helpful in helping me in my new career. She was honest and really easy to speak to if I had any concerns or questions. Excellent service and such a lovely approach.
Tasha M

Thank you so much to all at Succeed who made my experience of finding a new position in the travel sector such a positive one! The team were always on hand to answer any questions and gave sound advice when I had the good fortune to be in a position to choose between three fantastic opportunities. My new role starts in less than 4 weeks and I cannot wait!
Nadia B

Thank you Rachel!
Absolutely top service. Thank you so much for all your efforts and answering and addressing all my doubts! It's been a pleasure :)
Navpreet K

Rachel’s absolutely fab…really supportive and wants you to get the right position for you ! Highly recommended ⭐️⭐️⭐️⭐️⭐️
Suzanne S

Excellent, Rachel was very supportive, would recommend Succeed Recruitment Solutions.
Helena F

I have used several recruitment agencies and none have shown anywhere near the level of professionalism, dedication, honesty and support as I received from Rachel. From our first conversation about my application, Rachel kept in touch about the progress - even if there was no progress! She contacted me prior to both interviews, sought feedback from myself and the employer immediately and kept in touch right up to an offer being made. I feel like Rachel came on the journey with me; giving me support and guidance and a confidence boost when needed. A truly amazing service which stands out way above the rest.
Donna W

Personal, thoughtful and concerned in my interests. Refreshing to be asked what is really important to me and asking open and honest questions. Without these I would have continued in a role that isn't what I really want at this time. A first rate service and an excellent company who I would most certainly recommend. Thank you.
Jeff C

A massive big thanks to you and Rachel for all your help and assistance Jo - you have been so supportive, patient and understanding – something that I really appreciate and a pleasure to work alongside.

A very merry Christmas to you and your family and here’s to lots more budding candidates!
Pat H

Rachel is fantastic at her job and really looks after you. She listened to my needs and matched me perfectly with an ideal opportunity. She is warm and friendly and keeps you completely up to date throughout the process. I would have no hesitation in recommending her highly if you are looking for a new role within the travel industry.
Elizabeth C

Rachel was an absolute gem throughout the whole process. Really sincere, kind and thorough - made the whole thing relaxed and easy. Thank you!
Toni M

Rachel was very professional and helpful throughout the interview stages. She was very determined to get the role for me and to succeed. Thanks Rachel.
Jag S

What a lovely company to work with, Rachel is such a positive and helpful person and has guided my confidence in finding a job that I’m so looking forward to starting.
Would absolutely highly recommend Succeed Recruitment Solutions.
Natalie B

I was contacted by Rachel Wigley at Succeed Recruitment Solutions the day after I joined LinkedIn and uploaded my CV as was looking to get back into the business travel industry. She had a role which suited me perfectly - I didn’t even look or apply for anything else! Rachel kept me informed at each stage, gave me useful interview prep advice and was always friendly and upbeat whenever I spoke with her.
Rosslyn N

I had a very positive experience with Succeed Recruitment Solutions. Rachel kept excellent contact throughout, without being pushy or overpowering. She was extremely helpful in helping me find a role to suit my skills and requirements. I would highly recommend the services Succeed offer.
Katie M

I can’t thank Rachel enough for being so helpful and supportive during my 6 week interview journey. I’ve worked with recruiters before but she is on another level. I really felt like she cared about matching me to the right company and job role and went out of her way to support me through the process. Such a professional but personal service, I highly recommend her. Thank you so much again for your hard work and commitment to helping me. :)
Jo C

The whole experience has been fantastic. Rachel contacted me within a few hours of me applying and had arranged an interview shortly afterwards. Although I didn't for a few months, Rachel kept in touch throughout, making sure I was updated with anything I needed. She was very professional and attentive from start to finish.
Chris D

Finally! An agency that actually wants to find you the right role for you, rather than just "shoehorn" you into a position in order to meet their own targets. Rachel was incredibly supportive throughout the recruitment process and gave me really good (and more importantly - impartial) advice, which really helped me during what can be a very stressful time. This is the second time I've used her services with great success and would certainly recommend her and Succeed to those looking for a new position within the Travel sector.
Caroline B

Rachel was really helpful. Did a fantastic job from explaining the role, organising the interviews etc.
Joby J

Rachel was brilliant, really friendly, informative and supportive. Would highly recommend this company, and Rachel in particular, to others.
Charlene S

Rachel was a real pleasure to work with. She spent so much time with me in preparing for the interviews and the role and was fully supportive. Nothing was too much trouble for her. I felt I was really listened too and matched to the right tole for me - Thank you Rachel.
Joanne A

Cheryl was amazing from the very beginning. She took lots of time to get to know me and immediately put me at ease.. she found me an amazing opportunity and the communication throughout the process was perfect.
Rachel S

Just to let you know that I'm getting excited and can't wait for Monday Joanne. Maybe not many people get excited for Mondays - ha ha!

Once again I am really glad and appreciate your help and support. You've been brilliant.
Radostina B

I couldn’t not thank Rachel enough, gone above and beyond to help me further my career. Extremely kind and patient! Well done Rachel!!!
Lisa P

I have nothing but praise for Succeed, Rachel only put me forward for jobs that woud fit the criteria I was looking for. She found me a job quickly, Rachel was supportive throughout the whole process and gave very good advice, can't recommend enough.
Julie S

Jo was the lady who recruited me. She was friendly and helpful right from the start and gave me helpful tips before the interview. I was placed in a job within a week. Would highly recommend! Thanks again!!
Sally H

Rachel from Succeed has been very professional and honest from start to finish. Even on one occasion advising a role I had applied for was not suitable and explained why. This honesty and professionalism is invaluable in creating a successful career path. For the role I was offered and accepted, Rachel genuinely shared in my success. If its possible to have a good friend as your career advisor then this is it. If you want to succeed, then you need Succeed.
Stephen T

It was a absolute pleasure dealing with Rachel, she comes highly recommended.
Chantal L

Just want to say a big thank you to the team at Succeed recruitment and a special thank you to Cheryl and Rachel. Very welcoming from the Get Go.

I took a 7 year hiatus from the Travel industry to develop my skills in a completely different role. Unfortunately, that came to an abrupt end through to insolvency and it knocked me sideways as I was climbing the career ladder.

Decided to explore the option of getting back into the travel industry as I’ve got 17 years of specialist experience within the luxury tailored holidays and cruise sectors. My concern was how employers would respond from being mid level management to wanting to be back on the front line consulting. Cheryl made the journey enjoyable and presented 2 fantastic companies that both gave me the offers.

She guided me with interview techniques as usually it’s been word of mouth and recommendation for me in the past. Very efficient with guidance notes and following up for feedback after each interview. She actually made the process effortless.

Working with Rachel the director was a pleasure, almost felt like we knew each other from a different life. Very approachable.

From the 7th October I’ve done a full U-Turn and heading back to the industry that I’ve always been passionate about thanks to the Lovely Cheryl Webb and Rachel Wigley.

Strongly recommend Succeed Recruitment and any of their team. 5*
Phil P

Rachel was fantastic throughout the recruitment process. Friendly, professional and most importantly - human! She listened carefully to what I wanted out of a new job, and norrowed down a few select agencies for me to interview with (rather than sending anything that vaguely matched my criteria, which a lot of agencies do.)

I ended up with some offers quickly and joined the one I was most excited about in a couple of weeks. So far it's been fatastic, and exactly what I was looking for.

I'd recommend Rachel / Succeed to anyone looking for a role within the travel industry - tell her what you're looking for and I've no doubt she'll look after you. Thanks again for all your hard work, Rachel!
Joanna K

I can’t thank Rachel enough for the help and support in finding me my perfect role. Rachel pre-empted any questions I had, checked in with me all the way through and really made this process a pleasure! Supportive, caring and genuinely happy for me when I got the role!
Elizabeth O

I would like to thank Joanne Smith for her diligence and help in securing my new job. You have been an absolute star. Many thanks.
Antonia O

I just wanted to say "Thank You" again for all your help with securing my new role Jo.

Really looking forward to joining them and will no doubt speak to you soon :)
Tracy O

Excellent service from Rachel at Succeed! They really appreciated my advanced experience and together found the perfect role in very difficult times.
I was particularly impressed with the fact that when I deemed a role unsuitable, I was supported and not pushed down a wrong path. Ethical recruitment right there!

Thanks again! 5 stars!
Ben A

I have recently had the pleasure of working with Rachel as one of her clients. Rachel consistently provided me with support throughout the recruitment process, as well as ensuring I was both informed and sufficiently prepared for what was to come. On the basis of her professionalism, expertise and recommendations, I am happy to say that I secured a superb role, which will hopefully be the next step in my career. I would highly recommend contacting Rachel and using her services!
Liam D

I would say Rachel was amazing and helped me every step until I got another position within travel. She was kind, caring and understanding. Thank you for making me believe in myself again as I really was about to give up.
Leila R

Amazing service, Rachel was great and got me the job I really wanted, I would highly recommend Succeed Recruitment.
Bernadette M

Spoke to Joanne Smith who was very helpful in my time of need, very caring and listened to what I needed. She kept me updated throughout the whole process and the end result was excellent. Thank you.
Kerry R

Rachel is absolutely superb. Her enthusiasm is infectious & she went above & beyond to find the most suitable role for me. She even updated my CV to send to a business as I was on holiday at the time. Rachel really does succeed, she is a go-getter with a 'can do' attitude. Thanks to her I am about to embark on a brilliant role with a marvellous company. Rachel is a credit to Succeed.
Lorraine S

I was partnered with Cheryl Webb, who has by far been the best Recruitment agent I have ever had! Cheryl listened to what I was looking for in my next career and the interviews Cheryl arranged were spot on! I cannot thank Cheryl enough for all her hard work and determination to find me the perfect fit.
Tayla K

Rachel gave a 5 star service to myself, she is informative, keeps in touch with the clients and prospects with their progress and will go the extra mile. I will recommended her to my friends/prospects.
Vasim H

Thanks for all your help with my new role Jo, you are a star as always!
Andy T

Rachel was incredibly supportive during my recent career move. She was quick to reply to any questions I had, and also gave me guidance and reassurance throughout the process. I would go back to Succeed again in the future... but hoping I won't need to as Rachel helped me secure the perfect job!
Amy L

I can't recommend Jo enough! Jo was professional and supportive throughout the full recruitment process and kept communication lines open throughout. No question was too small and she was always able to assist. I would highly recommend Jo for travel recruitment - thank you Jo!
Emma W

Rachel at Succeed Recruitment was a real star in securing a new job for me. Keeping me updated throughout and being very open and honest about everything as well as being extremely professional. I would highly recommend Rachel.
Darren B

Rachel was really lovely to talk to, very helpful and always on hand to guide through the recruitment process and land the job I wanted. Would highly reccommend!
Warren P

Rachel was absolutely lovely and professional getting me my current job. For a person that has recently moved to the UK that's a lot to say. I will always be thankful to you, Rachel!
Dimpna L

Rachel was so friendly and helpful, and has got me a much better job where I already feel valued and I have a much better work/life balance! Would 100% recommend.
Mitchell H

Rachel was brilliant from start to finish, the process was quick and simple, and Rachel looked after me and checked in right up until starting my new role. Highly recommended and easily the best recruitment company I have dealt with. Thanks again Rachel ❤️
Rhys Q

I was dealing with Rachel who helped me to get my new job , I have dealt with her and this company previously and honestly cannot fault them, the service is 10/10 , super friendly and professional!
Vitalina D

From start to finish, Rachel was fantastic. Her honesty was refreshing and she kept me in the loop at all times. She managed to secure me an interview in less than a week! I would have no hesitatation in recommending her to anyone looking for a new role in the travel industry.
Jessica W

Rachel was amazing, very efficient and found me the perfect role, thanks Rachel for all of your help!
Chloe F

Amazing and professional service! Rachel found me my dream job and gave really good advice, even outside of her working hours. Very grateful and would definitely recommend.
Samantha B

Rachel was excellent from start to finish in finding my next role, I would highly recommend Succeed Recruitment.
George S

Excellent service received, they kept me informed all the way. Would highly recommend their services. Thank you very much.
Michael S

My experience has been so great from the start till the end, massive thank you to Rachel!!
Haben G

Rachel goes above and beyond to find you what you're looking for. Highly recommend!
Mona S

Having been made redundant from Thomas Cook, then applying for jobs was stressful enough, then I got a call from Rachel and Jo. They made me feel so relaxed and comfortable and made my employment journey so enjoyable. I can’t thank you both enough. I recommend anyone looking for employment to give these lovely ladies a call. 5* service.
Heidi C

Rachel was very helpful and always phoning or emailing me with updates. Thanks to Rachel I have got back into the travel industry and am looking forward to starting my new job on Monday.
Natalie B

I had such a brilliant experience with Succeed Recruitment Solutions! I had Rachel and she was so supportive, attentive and helpful the whole way through my journey of getting my new job. Her honesty and encouragement was exactly what I needed in this process.
Ellie S

My experience with Succeed has been amazing. Rachel has helped me find a great job, I can't wait to start. She has listened and understood me, and been so helpful in the process - I am really grateful for all the support and highly recommend this agency. Thanks so much!
Jennifer B

Excellent care and service from the team at Succeed! Thank you so much for all your help and I'll certainly be in touch if I need your help again in the future.
Sarah B

Rachel is an outstanding person who thoroughly listens and genuinely helps. I can not recommend Rachel highly enough. Thank you for all your hard work.
Carly M

Could not recommend Succeed more! Especially Cheryl as she has been so friendly polite and knowledgable about finding the exact criteria I am looking for in a new job. Has stayed in touch and arranged two brilliant interview opportunities within the first week!
Max P

Thanks so much for your recent help with securing my new role Rachel - I can't wait to join them and just know it's going to be the start of a brilliant career in the travel industry! I'll let you know how everything goes...thanks again.
Helen P

Succeed were amazing and really helpful. All the staff were fantastic and helped with my recruitment process. They followed up after all my interviews. I can't praise Rachel and Jo enough. I am so thankful.
Jaimie O

Rachel was amazing from start to finish on my journey to finding a new job. 1 week in now and it’s going really well :)
Emma M

Rachel was super friendly & believed in me when I didn't believe in myself. She gave me the encouragement & confidence that I needed after being made redundant.

She kept in touch throughout & followed up even after accepting the job.

I now know where to go if I am looking for work again. Would totally recommend using her.

Thanks Rachel you truly are a gem!!
Lucinda D

Hi Rachel, thank you for all your help. I really appreciate your time and commitment to me and would have no hesitation in recommending you to anyone looking for a new career opportunity.
Richard C

Just wanted to thank Jo Smith for assisting me through the process of finding my current role. From the start, Jo was helpful, professional and always available when needed. The support through the process didn't go unnoticed, calls before and after interviews and also progress calls following my training. Would highly recommend Jo to anyone looking into travel recruitment.
Louise M

Rachel was so helpful from the start, we discussed various roles and she only put me forward for ones that we thought would fit. Would highly recommend.
Paula J

Rachel is super professional and friendly; amazing support and experience would highly recommend!
Mae H

Having spoken to two other recruitment agencies (both of whom wanted to send my CV for roles without disclosing the name of the company which made me feel uncomfortable), I rang Succeed Recruitment with a heavy heart, assuming they would have the same approach. It was absolutely refreshing to speak with someone who took the time to not only find out exactly what I was looking for but to go through the roles they had in detail, telling me more about the companies and making sure they were of interest to me before submitting my CV. I'm happy to say that I was offered one of the positions they put me forward for and am already looking to take the next step within the company into a managerial position. Thank you Rachel & the team for all your help and support and I will certainly recommend you to friends and colleagues looking for a new position in the travel sector.
Brian M

Listened to my requirements and came back super quickly with solid options. Always replied in a timely manor and gave advice when needed. 100% recommended.
Ian M

Very good service from Rachel at Succeed who helped me secure my job with the best hours for me. She always kept in contact with me and made sure everything went through smoothly.

Pamela G

I was unexpectedly made redundant very recently and with Christmas coming up, was in a bit of a panic. I got a call from Rachel at Succeed Recruitment within minutes of uploading my CV and she was ever so warm, friendly and sympathetic. She went through my CV and we discussed my skills - within days she had landed me two interviews. One was not successful but the one I had a few days later hired me after a few hours of the interview.

Throughout, Succeed Recruitment have remained professional and caring, with occassional checking in with me and updating me as much as possible, asking if theres anything needed or making sure I am comfortable.

One of the best recruitment companies I have been through. Thank you, guys! xx
Sherie B

Thanks to Rachel at Succeed, for helping me find a new opportunity in the travel industry. I had been interested in a few positions completed applications and updated my CV for those positions and applied. Rachel got in touch quickly. We discussed my experience and skills and took my application to the employer. Rachel kept me upto date, at each stage, provided insight and advice for interviewing.

On success of being offered the position, it was great to discuss the offer with Rachel and she helped negotiate the terms and the offer to suit me and the employer. Rachel has offered support right up until my start date and always been on hand. I would highly recommend using Succeed Recruitment Solutions to anyone looking for a new position in the industry.
Kerry N

Rachel at Succeed has been an absolute pleasure to work with. She has kept me updated at all times and also sent me hints and tips for my interview.
After the interview Rachel contacted me to get my feedback and then rang me to let me know I had been successful. I had another call to check everything was proceeding and if I had any issues to let her know. I would highly recommend Rachel and Succeed to anyone looking for employment.
Paul B

I just want to say thank you to Jo for all her hard work and support in helping me find new employment. The last few weeks have been a really stressful time with work and my redundancy and now that I have found new employment I am over the moon.
Ryan W

Re-located out of London. Rachel you are a star. Amazing help, thank you so much! Made my move and finding work so stress free.
Mark C

Rachel was brilliant throughout the whole process, from application to the job offer, her communication and advice was very professional. I'll definitely recommend Rachel to friends. Thanks again!
Mark O

Cheryl was amazing and kept me updated every step of the process from initial contact to securing a position. I would recommend her for sure if you are looking for a position.
Elaine C

Super friendly and efficient service. Sourced and recommended jobs based on my skills and got me new employment in less than one week! Would highly recommend.
Chris R

Rachel W was amazing from start to finish, she was friendly and prompt with any information I required about the job. The whole process took less than 5 days to get a new job. I would recommend this company for anyone needing help finding a job quickly and efficiently.
Claire L

Great help in my recent job search, stayed in contact, making sure everything was OK and how I got on with my interview. Thank you for your help Rachel and delighted to start my new position.
David W

Hi Succeed! Just a quick line to say a big “thank you” for your help and assistance in finding me my new role. I’m really looking forward to starting new week and will let you know how I get on. Thanks once again!
Richard P

I was very impressed by Rachel's professionalism during this process. I've dealt with a lot of recruitment agents recently, but I was delighted that she was proactive about getting me the job I applied for and kept me in the loop throughout the whole process. Thank you!
Cara F

I want to say how professional Joanne has been throughout the whole process. I've had a lot of companies calling me and wanting to put me forward for any and every vacancy and felt that they were just interested in hitting their own targets rather than getting me a job that 'I' wanted.

Joanne has been a pleasure to deal with and I felt she took a genuine interest which is why I told all other recruitment companies to stop searching for me as I only wanted to deal with Joanne.

Really impressed with Joanne and Succeed as a whole.
Matthew C

I just wanted to thank you for your help in securing my new role Jo. I've spoken with a number of agencies over the last few weeks and you are actually the nicest recruitment agent I've ever come across. Thanks again.
Stephan A

I can't thank Rachel enough for her hard work and dedication to helping me secure my position with a new company. Her professionalism is wonderful and she made me feel totally at ease with the whole recruitment process. From the little updates, to the check ins, Rachel really did her utmost to help.
Laura C

Rachel's been fab, very attentive and helpful. She has a great knowledge of the travel industry, which helped us a great deal. Thanks a lot!
Linda K

Rachel was really helpful during the recruitment process. Was really friendly and supportive and managed to land me the job!
Thanks for everything :)
Hannah S

Rachel is a pleasure to work with and I would reccomend her to anyone. She was kind and enthusiastic, down to earth and friendly and really knowledgeable about the companies she works with. 100% the best recruitment agency I have ever worked with. Thank you!
Amy J

I just wanted to write a quick email to say thank you for your support throughout my job application process Jo, you've been fantastic and have a very friendly and professional manner.
Eva S

Thank you again for all your hard work Jo. I would recommend you to anyone looking for a new role within the Travel sector.
Laura C

I've just recently used Rachel for the second time in looking for work. She's fantastic. Always encourages you to reach your full potential, whilst ensuring she doesn't talk you into anything that's not right for you or the company she's recruiting for. I wish I could work with her all the time! Fantastic service and can't recommend Succeed enough, both to candidates and businesses for their services. Professional and works in the best interest of both parties. Thank you.
Elaine M

Rachel was a pleasure to work with. She got me sorted out really quickly and kept in touch the whole way through. Thanks for your help. Excited to start my new role.
Kirsty M

I cannot recommend Succeed Recruitment enough! The whole process was seamless. Rachel was amazing and kept me updated throughout, even just checking in with me and seeing how things were going. Rachel’s professional approach and kind and caring nature put me totally at ease and made what was a very daunting time so easy. If I find myself in a position again of having to find another job I would not hesitate to contact Rachel as I have every confidence in Succeed. I will be recommending Succeed to any friends looking for a new job in travel.
Molly G

I just wanted to say that you did a wonderful job Jo and that I've never dealt with a Recruitment Consultant who seemed to care so much. So thank you again for everything and how you did it!
Karina M

I have been dealing with Rachel for a number of months now and despite numerous problems on my part Rachel was always very friendly, professional and understanding. I would absolutely contact Rachel again should the need arise.
Angelique B

Dealt with Rachel from the offset, very friendly and extremely helpful throughout, couldn’t do enough for me! Heavily recommend. Thanks again Rachel!
Daniel Y

Thank you so much for your help Rachel. I’m so pleased but a bit sad to leave the good friends I’ve made over the last few years but looking forward to new beginnings. Take care & catch up soon!
Michelle B

Thanks for your help Rachel. I will always recommend you as you were one of only a few people that took any interest in me and time to speak to me. I will always remember that as it meant such a lot while I was so down. I wish you all the best and thank you so much again :)
Kerry B

I dealt with Cheryl and Rachel, who I found both extremely helpful and friendly and had time to talk with you. Fantastic team.
Louise N

Rachel was an absolute pleasure to deal with. I had an interview and secured a role within 3 days of contacting Succeed, can’t recommended them enough!
Haylee G

Cheryl at Succeed is a real asset to the agency. She is efficient, caring and very professional and supportive in all that she does. Thank you Cheryl for everything, it has been a pleasure to know you and have your support xx
Lorraine B

Succeed were very informative re the role and any questions directed to my contact Rachel, were answered very quickly and accurately. Good relationship between myself, Succeed and the employer. Great service. Thank you.
Anthony J

From start to finish Rachel was excellent. She went the extra mile in helping me secure my position. Very supportive & encouraging - would thoroughly recommend Rachel :-)
Helena A

Hello Rachel! You have no idea how excited I am indeed! Thank you so very much and I will keep you posted on my first steps once I have started. Once again thanks a million.
Marjorie K

I couldn't be happier! I'll admit that previous experience with other Recruitment Agencies made me sceptical to begin with.

However, Succeed were amazing from start to finish. Cheryl & Rachel were both incredible the whole way through. I can honestly say I felt like they cared about me and getting me into a role that suited me, I didn't feel like just another tick box like I had when dealing with previous recruitment agencies.

I highly recommend Succeed Recruitment to both employers and employees alike. Thank you to you both!
Adam L

Great experience from start to finish with Rachel and Cheryl. Cheryl went above and beyond to ensure all steps of my interview process went smoothly. I highly recommend Succeed Recruitment!
Tia C

Rachel and Cheryl were absolutely amazing throughout the entire process. All communication was very easy and prompt. Highly recommend this company as they really listen and care. I would not hesitate to contact them again!
Erin N

Jo and the team have been fantastic. From start to finish they’ve displayed professionalism and passion to ensure you’re in the best place for recruitment.
Laura C

I loved working with Rachel and the girls at Succeed! Thank you so much for your hard work and perseverance in finding me the right role. Here's to new beginnings and earning lots of commission in 2023!
Becky S

Succeed Recruitment Solutions - Job detail

Head of Customer Services - Chester

Related jobs

Testimonials