Land Operations Executive - Chester / Hybrid
- Salary and benefits
- £23,000 plus excellent benefits
- Contract length
- Permanent, Full time
- Locations
We have an exciting opportunity for those with customer service experience gained within the travel sector, to join a leading, online Tour Operator based in Chester as a Land Operations Executive. Successful candidates will use their exceptional communication skills and personal service to build rapport with customers to resolve in-resort queries effectively to maximise future repeat custom.
This is a full-time position and offers a competitive starting salary of £23k, discounted personal holidays, company pension, on-site parking and much more!This is a fantastic opportunity for those passionate about Customer Service and who enjoy working in a fast-paced environment, where hard work is rewarded! If this role is of interest to you, please contact us today for a confidential chat, or apply online.
Please note, our client can offer hybrid working - home/office based
Role of Land Operations Executive:
- Manage and resolve customer queries, primarily land queries.
- Prioritise and action E-mails effectively
- Action daily booking queues
- Chase relevant suppliers for documentation/confirmation
- Check and update documentation for specialist bookings
- Effectively manage and resolve escalated issues
- Crisis situations support
- Fulfil any critical support as directed by Manager
- Handle incoming calls from Agents regarding documentation and admin queries
- Investigate booking anomalies and irregularities
- Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements
Skills required for the role:
- Customer Service Experience in a fast-paced travel agency or tour operations environment
- Excellent telephone manner
- Skilful with Microsoft Office (Word / Excel)
- Great attention to detail and accuracy
- Ability to organise, prioritise and manage own workload efficiently to tight deadlines
- Experience in dealing with conflict resolution
- Excellent team player with the ability to work independently
- A flexible and adaptable approach to work
If you’re interested in learning more about this Land Operations Executive role, please contact us for a confidential chat or press the apply online button now!
Apply online now for Land Operations Executive - Chester / Hybrid
Reference: SR/0812
Call: 0161 408 0357 / 0358
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