Ticketing Team Leader - Birmingham / Hybrid
- Salary and benefits
- Up to £42,000 plus bonus & excellent benefits
- Contract length
- Permanent, Full time
- Locations
We’re delighted to be recruiting for a Ticketing Team Leader to join a leading Tour Operator. This is an excellent opportunity for a knowledgeable, analytical and GDS-proficient travel professional to lead a ticketing team, strengthen key industry relationships and play an important role in the continued growth of the business’s aviation operations.
You’ll take ownership of the day-to-day running of the ticketing department, ensuring processes run smoothly, deadlines are met and service levels remain high. Working closely with reservations, aftersales, airlines, GDS providers and e-sales customers, you’ll bring your technical expertise and leadership skills to a varied and rewarding role.
Previous experience in a similar position within the travel industry is essential, alongside excellent worldwide airline and fares knowledge. Flexibility to participate in an out-of-hours emergency cover rota is also required.
In return, our client offers a competitive salary of up to £42,000 DOE, plus bonus & excellent benefits.
If you’re an experienced ticketing professional looking for a new opportunity where you can put your GDS knowledge, airline expertise and leadership skills to work, we’d love to hear from you!
Role of Ticketing Team Leader:
- Oversee the day-to-day running of the ticketing department and manage GDS queues.
- Monitor schedule changes, amend bookings and ensure customers and agents are kept informed.
- Ensure tickets and reissues are processed within deadlines.
- Monitor daily TINS reports and system interfacing.
- Support GDS relationships and manage specialist fares across Amadeus and Galileo.
- Oversee the ADM and ACM process from start to finish.
- Coordinate airline training with the training department.
- Manage relationships with e-sales customers.
- Support reservations and aftersales teams with airline disruptions and contingency planning.
- Participate in the out-of-hours emergency cover rota.
Skills required for the role:
- Strong worldwide travel industry knowledge.
- Previous tour operator experience.
- Excellent airline, fares and ticketing knowledge.
- GDS proficiency.
- Excellent communication and organisational skills.
- Strong attention to detail and customer focus.
- Analytical and project management skills.
If you're interested in learning more about this Ticketing Team Leader opportunity, please press the apply online button now!
Apply online now for Ticketing Team Leader - Birmingham / HybridReference: SR/1130
Call: 0161 408 0357 / 0358
Refer a friend and receive
£150
Refer a friend today for your chance to receive our £150 referral bonus *terms & conditions apply