Travel Customer Service Advisor - Chester / Hybrid
Unfortunately, this role is no longer available.Please contact us to discuss similar opportunities or to register your details for future roles.
- Salary and benefits
- Up to £28,000 plus excellent benefits
- Contract length
- Permanent, Full time
- Locations
We’re working with a leading online travel organisation that is expanding its Chester-based team, and we’re looking for a confident, customer-focused Travel Customer Service Advisor to join them.
This is a role for someone who genuinely enjoys helping people. Whether you’re answering a booking query, resolving an issue, making an amendment or simply making sure a customer feels looked after, you’ll play an important part in creating an experience that keeps customers coming back.
You’ll be joining a fast-paced, growing travel business where no two days are quite the same. In return for your experience and commitment, you’ll receive a salary of up to £28k, along with some fantastic travel industry benefits.
If you’re passionate about customer service, have a love of travel and are looking for your next opportunity within the travel industry, we’d love to hear from you! Please apply online today.
Role of Travel Customer Service Advisor:
- Providing exceptional service and creating positive customer experiences that encourage repeat business and great online reviews.
- Handling a high volume of calls from customers and travel agents, dealing with booking and documentation queries.
- Listening carefully to customers, understanding what they need and confidently actioning changes or requests.
- Managing a busy inbox and prioritising emails effectively.
- Pricing, quoting and processing booking amendments.
- Investigating booking discrepancies and finding practical solutions quickly.
- Liaising with internal teams and suppliers to chase documentation, confirmations and outstanding information.
- Taking ownership of escalated issues and seeing them through to a successful resolution.
Skills required for the role:
- Previous customer service experience.
- Travel industry experience — an advantage, but not essential.
- A confident and professional telephone manner.
- Good working knowledge of Microsoft Office, particularly Word and Excel.
- Excellent attention to detail and accuracy.
- The ability to organise and prioritise a varied workload while working to deadlines.
- Experience handling challenging situations and resolving customer concerns.
- A flexible, adaptable approach and a genuine willingness to help.
If you’re interested in learning more about this Travel Customer Service Advisor role, press the apply online button now!
Reference: SR/0976
Call: 0161 408 0357 / 0358
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