Travel, Call Centre and Multilingual Recruitment Specialists in the UK
Reservations Service Team Executive - Birmingham / London / Peterborough
Contract length: Permanent
Working hours: Full time
Maximum salary: £26,000
Additional benefits: plus excellent benefits
Keywords: Reservations service Team Executive, travel admin, travel customer service, customer service jobs
Introduction: We have a fantastic opportunity for customer focused, travel industry professionals to join the Operations department of a well-known Tour Operator. Joining our client as a Reservations Service Team Executive, you’ll be responsible for providing a multi-functional administration support service to their reservation teams and their customers, ensuring all requests are handled with speed, accuracy and professionalism.
Meta Title: Reservations Service Team Executive Birmingham London Peterborough
Meta Description: We have a fantastic opportunity for customer focused, travel industry professionals to join a well-known Tour Operator, based from home.
Description:
Previous experience gained within an administration, reservations or customer service role within the travel sector is essential for the position, along with proficiency on a GDS and in return, our client can offer a salary of £26k plus excellent benefits.
If this role is of interest to you, please apply online.
Role of Reservations Service Team Executive:
- Quality assure bookings made through the call centre.
- Produce and dispatch invoices, cancellation invoices, ensuring production timescales are met.
- Dispatch travel documentation, ensuring high levels of accuracy when checking documentation.
- Assisting with administration duties such as distributing post and preparing outgoing post, reception duties.
- Rebooking flights, hotels and transfers when required.
- Ensuring web bookings are administered correctly.
- Relocations, ensure these are dealt with quickly to resolve and secure alternative properties to match customers’ requirements.
- Flight changes and supplier amendments are communicated out to agents.
- Make changes to existing bookings when requested by customers.
- Q Management – schedule changes, ticketing deadlines are met and processed correctly.
- Provide a professional service for agents and customers.
Skills required for the role:
- Strong working knowledge of Travel systems, to include – Amadeus, Travelport, Vibe & Dolphin
- Customer focused with strong attention to detail
- Excellent communication skills, both written and verbal
- Strong organisational skills
- Team player
- Comfortable dealing with queries over the phone and via email
- Excellent travel destination and product knowledge
If you’re interested in learning more about this Reservations Service Team Executive role, please press the apply online button now!
Sector: Leisure Travel,Tour Operations
Locations: Peterborough,Greater London,Central London,West Midlands,Birmingham