Travel, Call Centre and Multilingual Recruitment Specialists in the UK
Ticketing Executive - Birmingham / Hybrid / Homebased UK Wide
Contract length: Permanent
Working hours: Full time
Maximum salary: Up to £29,000
Additional benefits: DOE plus bonus & excellent benefits
Keywords: ticketing executive, ticketing, ticketing consultant, travel jobs
Introduction: We have a fantastic, new opportunity for an experienced Ticketing Executive to join a leading Tour Operator. Working within our client's Reservations Service Team, the successful candidate will be responsible for ensuring that tickets are issued accurately and on a timely basis and actioning schedule changes quickly and efficiently.
Meta Title: Ticketing Executive - Birmingham / Hybrid / Fully Homebased
Meta Description: We have a fantastic, new opportunity for an experienced Ticketing Executive to join a leading Tour Operator.
Description:
Ticketing and GDS experience is essential for the role and in return, our client can offer a highly competitive salary up to £29k plus bonus and excellent travel industry benefits.
For more information, please see our website for further details, or apply online.
Role of Ticketing Executive:
- Ensure that all queues are kept up to date including: schedule changes, general, web, native and re-issues,
- Ensure that all Q’s are checked at the end of the day to ensure that all tickets have been issued.
- Monitor fuel, tax and fare increases and ensure that agents and clients are notified and deadlines are met.
- Assist with the BSP Ticket Audit
- Monitor schedule changes and ensure that agents and customers are advised of scheduled changes and then action changes.
- Advise the crisis team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed.
- Assist with airline refund and ensure they are processed within set guidelines.
- Investigate any ADM’s received and ensure that if required they are disputed with the airlines.
- Ensure that E-tracker refunds are kept up to date and processed from the reports
- Complete rebooking of flights, hotels and transfers when needed.
- Out of hours support when required on a Rota basis or to cover sickness.
Skills required for the role:
- Minimum 2 years in airline reservations/ticketing role using a GDS
- Exceptional customer service skills
- Great attention to detail and accuracy
- Ability to remain calm working in a highly pressurised environment
- Ability to organise, prioritise and manage own workload to tight deadlines
If you’re interested in learning more about this Ticketing Executive role, please press the apply online button now!
Sector: Leisure Travel,Tour Operations
Locations: Home-based,England,Bedfordshire,Berkshire,Bristol,Buckinghamshire,Aylesbury,Cambridgeshire,Cambridge,Peterborough,Cheshire,Chester,Cleveland,Cornwall,County Durham,Durham,Cumbria,Derbyshire,Devon,Exeter,Plymouth,Dorset,East Sussex,Brighton,Essex,Gloucestershire,Cheltenham,Gloucester,Greater London,Central London,Greater Manchester,Manchester,Hampshire,Portsmouth,Southampton,Herefordshire,Hertfordshire,Humberside,Hull,Kent,Lancashire,Lancaster,Preston,Leicestershire,Lincolnshire,Merseyside,Liverpool,Middlesex,Norfolk,Norwich,Northamptonshire,Northumberland,North Yorkshire,York,Nottinghamshire,Oxfordshire,Oxford,Shropshire,Somerset,Bath,Taunton,South Yorkshire,Sheffield,Staffordshire,Stoke-on-Trent,Suffolk,Surrey,Tyne and Wear,Newcastle-upon-Tyne,Warwickshire,West Midlands,Birmingham,Coventry,West Sussex,West Yorkshire,Bradford,Halifax,Leeds,Wakefield,Wiltshire,Salisbury,Swindon,Worcestershire,Redditch,Worcester,Wales,Caernarfonshire,Cardiganshire,Carmarthenshire,Clwyd,Wrexham,Denbighshire,Dyfed,Flintshire,Glamorgan,Cardiff,Swansea,Gwynedd,Mid Glamorgan,Monmouthshire,Newport,Pembrokeshire,Powys,Scotland,Aberdeenshire,Aberdeen,Angus,Dundee,Argyll and Bute,Ayrshire and Arran,Banffshire,Berwickshire,Caithness,Clackmannanshire,Dumfries,Dunbartonshire,East Lothian,Fife,Inverness-shire,Inverness,Lanarkshire,Glasgow,Midlothian,Edinburgh,Moray,Nairn,Perth and Kinross,Perth,Renfrewshire,Stirling and Falkirk,Sutherland,West Lothian,Western Isles,Wigtown,Northern Ireland,Belfast