Travel, Call Centre and Multilingual Recruitment Specialists in the UK
Travel Aftersales Consultant - Birmingham/Home-based
Contract length: Permanent
Working hours: Full time
Minimum salary: Up to
Maximum salary: £21,000
Additional benefits: plus excellent industry benefits
Keywords: Customer service, customer advisor, customer service agent, customer support
Introduction: We have a brand new and fantastic opportunity for a customer focused, travel industry professional to join the Aftersales team of a premium, high-end tour operator based in Birmingham. Our client’s goal is to create unforgettable holiday experiences for their customers and the Aftersales team is there to make sure all customers receive excellent service which exceeds their expectations.
Meta Title: Travel Aftersales Consultant Birmingham
Meta Description: A fantastic opportunity for a customer focused, travel industry professional to join the Aftersales team of a premium, high-end tour operator
Description:
Previous travel industry experience is essential for this position, along with excellent verbal and written communication skills and the ability to build rapport with a wide range of customers. In return, our client can offer a Monday – Friday working week (2 days based from home and 3 days based in their Birmingham city centre office) and a starting salary of up to £21k, plus excellent industry benefits.
If this role is of interest to you, please contact us today for a confidential chat, or apply online.
Role of Travel Aftersales Consultant:
- Handling customer queries and aftersales requests on a daily basis. You will interact with our clients mostly over the telephone or email.
- Taking the lead with customer complaints and being responsible to resolve any issues that may arise.
- Overseeing and supporting with administration requirements to ensure all holiday arrangements are booked - liaising with hotels managers, car hire suppliers, and flight operators.
- Implementing controls and processes to improve delivery of fantastic customer service
- General ad hoc projects and office duties as necessary.
Skills required for the role:
- Previous customer service and/or aftersales experience gained within the travel sector
- A customer focussed approach and the drive to exceed the customers’ expectations.
- Ability to build rapport with a diverse range of customers.
- Problem solving skills and ability to use initiative to resolve issues.
- Ability to work under pressure to deadlines and handle multiple ongoing tasks.
- Excellent written and verbal communication skills.
- Strong organisation & time management skills.
If you’re interested in learning more about this Travel AfterSales Consultant role, please contact us today for a confidential chat or press the apply online button now!
Sector: Leisure Travel,Tour Operations
Locations: Home-based,West Midlands,Birmingham