Travel, Call Centre and Multilingual Recruitment Specialists in the UK
Customer Experience Concierge - Homework UK Wide
Contract length: Permanent
Working hours: Full time
Minimum salary: Up to
Maximum salary: £30,000
Additional benefits: plus incentives & excellent benefits
Keywords: customer experience concierge, customer service, travel CS jobs, CS, customer support, sales support
Introduction: Our client is the ultimate tailor-made holiday company, offering luxury, bespoke travel itineraries using their unique blend of first-hand destination expertise, services, and superb relationships with their carefully selected travel partners.
Meta Title: Customer Support Concierge Homework UK Wide
Meta Description: We're looking for customer focused travel industry professionals to join our client's growing team as a Customer Experience Concierge!
Description:
They’re now looking for customer focused travel industry professionals to join their growing team as a Customer Experience Concierge. Successful candidates will be responsible for the delivery of an exceptional concierge service to our client's customers and will be responsible for providing day-to-day sales, operational, and administrative support to the sales team and customers, playing an integral part in the overall performance and achievement of our client's targets. You’ll be working in a fast-paced environment, will need a keen eye for detail and be willing to help and assist in any way you can.
In return, our client can offer fully homebased working, a competitive salary of up to £30k DOE plus incentives and other great travel industry benefits.
If this role is of interest to you, please contact us for a confidential chat, or apply online.
Role of Customer Experience Concierge:
- Handle all post-booking customer service queries promptly and accurately, ensuring that customers always receive a high level of service.
- Action flight schedule changes, ensuing all other booking components are updated accordingly.
- Issue any document changes to customers, due to an amendment, cancellation, flight schedule change or notification regards to a booking.
- Support with administration of customer bookings including invoicing and documentation.
- Monitoring of and responding to Trustpilot customer reviews.
- Managing formal customer complaints to resolution in line with ABTA guidelines.
- Supporting the delivery of exceptional Customer Service which is measured through customer satisfaction ratings and positive reviews through Trustpilot, Google and Review Centre.
- Manage customer reviews and respond in line with internal processes and procedures.
Skills required for the role:
- Proven experience in a similar role within the travel industry.
- In depth travel industry product knowledge.
- Excellent communication skills, both verbal and written.
- Strong customer focus and empathy
- Exceptional attention to detail and organisational skills
- Able to work in a fast-paced environment
- Strong problem-solving skills.
If you’re interested in learning more about this Customer Experience Concierge opportunity, please contact us today for a confidential chat or press the apply online button now!
Sector: Homeworking,Leisure Travel,Tour Operations
Locations: Home-based,England,Bedfordshire,Berkshire,Bristol,Buckinghamshire,Aylesbury,Cambridgeshire,Cambridge,Peterborough,Cheshire,Chester,Cleveland,Cornwall,County Durham,Durham,Cumbria,Derbyshire,Devon,Exeter,Plymouth,Dorset,East Sussex,Brighton,Essex,Gloucestershire,Cheltenham,Gloucester,Greater London,Central London,Greater Manchester,Manchester,Hampshire,Portsmouth,Southampton,Herefordshire,Hertfordshire,Humberside,Hull,Kent,Lancashire,Lancaster,Preston,Leicestershire,Lincolnshire,Merseyside,Liverpool,Middlesex,Norfolk,Norwich,Northamptonshire,Northumberland,North Yorkshire,York,Nottinghamshire,Oxfordshire,Oxford,Shropshire,Somerset,Bath,Taunton,South Yorkshire,Sheffield,Staffordshire,Stoke-on-Trent,Suffolk,Surrey,Tyne and Wear,Newcastle-upon-Tyne,Warwickshire,West Midlands,Birmingham,Coventry,West Sussex,West Yorkshire,Bradford,Halifax,Leeds,Wakefield,Wiltshire,Salisbury,Swindon,Worcestershire,Redditch,Worcester,Wales,Caernarfonshire,Cardiganshire,Carmarthenshire,Clwyd,Wrexham,Denbighshire,Dyfed,Flintshire,Glamorgan,Cardiff,Swansea,Gwynedd,Mid Glamorgan,Monmouthshire,Newport,Pembrokeshire,Powys,Scotland,Aberdeenshire,Aberdeen,Angus,Dundee,Argyll and Bute,Ayrshire and Arran,Banffshire,Berwickshire,Caithness,Clackmannanshire,Dumfries,Dunbartonshire,East Lothian,Fife,Inverness-shire,Inverness,Lanarkshire,Glasgow,Midlothian,Edinburgh,Moray,Nairn,Perth and Kinross,Perth,Renfrewshire,Stirling and Falkirk,Sutherland,West Lothian,Western Isles,Wigtown,Northern Ireland,Belfast