Travel, Call Centre and Multilingual Recruitment Specialists in the UK
Land Operations Executive - Chester/Hybrid
Contract length: Permanent
Working hours: Full time
Maximum salary: Highly competitive salary DOE
Additional benefits: plus excellent benefits
Keywords: operations executive, customer service executive, customer service jobs, travel customer service
Introduction: We have a new and exciting opportunity for a customer service and/or operations travel industry professional to join a leading, online Tour Operator based in Chester. Following recent multi-million-pound investment, our client is ready to substantially accelerate their growth and are now looking for an enthusiastic and highly motivated Land Operations Executive to join their team.
Meta Title: Land Operations Executive Chester/Hybrid
Meta Description: We have a new and exciting opportunity for a customer service and/or operations travel industry professional to join a leading, online Tour Operator based in Chester.
Description:
Successful candidates will use their exceptional communication skills and personal service to build rapport with customers to resolve queries effectively to maximise future repeat custom.
These are full-time positions and offer a highly competitive starting salary, discounted personal holidays, company pension, on-site parking and much more!
This is a fantastic opportunity for those passionate about Customer Service and who enjoy working in a fast-paced environment, where hard work is rewarded! If this role is of interest to you, please contact us today for a confidential chat, or apply online.
Please note, our client can offer hybrid working - home/office based
Role of Land Operations Executive:
- Manage and resolve customer queries, primarily land queries.
- Prioritise and action E-mails effectively
- Action daily booking queues
- Chase relevant suppliers for documentation/confirmation
- Check and update documentation for specialist bookings
- Effectively manage and resolve escalated issues
- Crisis situations support
- Fulfil any critical support as directed by Manager
- Handle incoming calls from Agents regarding documentation and admin queries
- Investigate booking anomalies and irregularities
- Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements
Skills required for the role:
- Customer Service Experience in a fast-paced travel agency or tour operations environment
- Excellent telephone manner
- Skilful with Microsoft Office (Word / Excel)
- Great attention to detail and accuracy
- Ability to organise, prioritise and manage own workload efficiently to tight deadlines
- Experience in dealing with conflict resolution
- Excellent team player with the ability to work independently
- A flexible and adaptable approach to work
If you’re interested in learning more about this Land Operations Executive role, please contact us for a confidential chat or press the apply online button now!
Sector: Tour Operations
Locations: Cheshire,Chester