Travel, Call Centre and Multilingual Recruitment Specialists in the UK
Travel Aftersales Executive - Birmingham / Hybrid
Contract length: Permanent
Working hours: Full time
Maximum salary: Up to £25,000
Additional benefits: plus excellent benefits
Keywords: travel aftersales executive, travel customer service jobs, customer service, admin, travel admin, travel jobs
Introduction: We have a brand new and fantastic opportunity for a customer focused, travel industry professional to join the Aftersales team of a premium tour operator in Birmingham. This is a key role in contributing to the smooth-running of the Aftersales & Operations department with specific responsibility for providing an exemplary pre and post-sale service to our client's customers and maintaining professional working relationships with their supplier partners.
Meta Title: Travel Aftersales Executive Birmingham Hybrid
Meta Description: A fantastic opportunity for a customer focused, travel industry professional to join a premium tour operator in Birmingham.
Description:
Previous travel industry experience is essential for this position, along with excellent verbal and written communication skills and the ability to build rapport with a wide range of customers. In return, our client can offer a Monday – Friday working week (2 days based from home and 3 days based in their Birmingham city centre office) and a starting salary of up to £25k, plus excellent industry benefits.
If this role is of interest to you, please contact us today for a confidential chat, or apply online.
Role of Travel Aftersales Executive:
- Answer incoming customer phone calls and emails and take appropriate action
- Input data into the reservation system platform to keep each existing customer record updated
- Liaise with suppliers to fulfil the customer request – e.g. flight seats, airport assistance
- Work with the Operations team to fulfil customer requests – e.g. extra hotel nights, dietary requirements
- Adopt company policies to resolve customer service issues, post and pre-sale
- Any other duties that the company requires relating to the operational running of the business
- Deliver on personal, departmental and company targets as set-out by Operations Manager
Skills required for the role:
- Previous customer service and/or aftersales experience gained within the travel sector
- A customer focussed approach and the drive to exceed the customers’ expectations
- Ability to build rapport with a diverse range of customers
- Problem solving skills and ability to use initiative to resolve issues
- Ability to work under pressure to deadlines and handle multiple ongoing tasks
- Excellent written and verbal communication skills
- Strong organisation & time management skills
- Attention to detail & high numeracy skills
If you’re interested in learning more about this Travel Aftersales Executive role, please contact us for a confidential chat or press the apply online button now!
Sector: Leisure Travel,Tour Operations
Locations: West Midlands,Birmingham